IT Support and Operations Specialist

Location: Distance Learning, Joint Force Headquarters, 2433 NW 24th, Lincoln, NE

Starting hourly pay rate: $25.218

Responsibilities

• Installs, configures, tests, maintains, repairs, and upgrades computer hardware, peripherals, operating systems, and software applications.
• Determines hardware and software configuration requirements based on client and operational needs; develops or coordinates installation plans, schedules, floor plans, and contingency measures.
• Diagnoses and resolves hardware, software, and computer operations issues; customizes software settings and supports users with limited virtual machine and content management system needs.
• Evaluates the operational impact of new hardware and software products before implementation and monitors computer operations software following deployment.
• Develops, tests, implements, and maintains operations software programs and related report distribution, forms, and archival processes.
• Provides technical assistance and guidance to agency staff, coworkers, and customers regarding the installation and operation of new, existing, or upgraded hardware and software products.
• Schedules and coordinates customer training on the proper use and operation of new, existing, or upgraded hardware and software products.
• Performs site inspections and preventive maintenance to identify equipment or configuration issues.
• Maintains user accounts, identifiers, permissions, and authorizations in accordance with applicable federal and state requirements.
• Monitors system performance and distributes or manages client software through the network.
• Documents operational problems, incidents, service activities, and configuration changes in the appropriate problem, work, and change management systems.
• Researches and resolves operational, problem management, and change management issues; prepares supporting documentation.
• Provides on-call and after-hours technical support when required.
• Consults with clients on technical issues and serves as a liaison among agency staff, State Network personnel, contractors, vendors, and customers regarding available, requested, and delivered services.
• Collects, analyzes, and summarizes system operations data; prepares technical documentation, project status reports, and other records supporting automation activities.
• Plans and prioritizes daily work independently; may assign, coordinate, mentor, lead, or review the work of other technical or analyst employees, agency staff, or contractors.
• Participates in planning, problem determination, and resolution activities; provides the technical interface between operations personnel and clients.
• Maintains adequate inventories of network and system equipment, materials, and supplies.
• Coordinates the pickup, delivery, receipt, and acceptance of vendor-provided equipment, materials, and supplies.
• Maintains technical proficiency through training, workshops, conferences, professional literature, and collaboration with peers and technical experts; shares relevant information and best practices with others.

Requirements

• Associate degree in computer science and two years of related technical and business experience.
• Two years of related technical and business experience may substitute for the required education on a year-for-year basis or post high school coursework in computer science and three years of related technical and business experience.
• Any equivalent combination of education and experience will be considered.
• Background/motor vehicle check will be required.
• Must have a valid driver's license.

Skills

• Knowledge of network planning, design, and evaluation.
• Skill in developing and implementing solutions to problems; operations analysis; identification of key causes; and system evaluation.
• Ability to communicate information electronically, telephonically, on paper, and in person; read, understand, and listen to communications from others.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life.