IT Support Analyst OR IT Support Consultant – Extended Technical Support
About the role
Extended Technical Support at the University of Iowa is seeking an IT Support Analyst (PIC1) or an IT Support Consultant (PIC2) based on the qualifications of the successful candidate.
Responsibilities
- Collaborating with colleagues to design, install, and configure hardware and software solutions.
- Applying security patches and maintaining operational integrity of systems.
- Providing basic training to end users on supported systems.
- Administering public resources areas, ensuring a seamless experience for all.
- Explaining technical concepts to non-technical customers in a clear and friendly manner.
- Maintaining accurate software and hardware inventory records.
- Being a go-to resource for resolving IT-related issues promptly and effectively.
Requirements
These are onsite positions. These positions are not eligible for University sponsorship for employment authorization.
The individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to create a welcoming and respectful environment for all.
Qualifications
IT Support Analyst
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support.
- Professional support experience (typically 6 months – 1 year) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.).
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Able to routinely move and transport computer equipment up to 50 pounds.
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
IT Support Consultant
- Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in technical support.
- Professional support experience (typically 1-3 years) using varied technology concepts relating to electronic file storage, desktop management, networked print services or other applicable technologies.
- Experience supporting Windows personal computers and laptops.
- Experience supporting printers, multi-function devices, etc.
- Experience supporting personal mobile computing devices (smartphones, tablets, etc.).
- Demonstrated ability to identify and troubleshoot computer systems and network performance for operational problems and make recommendations for corrective actions.
- Demonstrated excellent written and oral communication skills.
- Excellent interpersonal, customer service and teamwork skills (including with technical peers).
- Able to routinely move and transport computer equipment up to 50 pounds.
- Valid US driver’s license and ability to meet UI fleet safety requirements.
- Experience supporting Apple computers and laptops.
- Knowledge of and experience with Active Directory Users and Computers and Group Policy Management Console.
- Experience managing workstations using Microsoft Endpoint Configuration Manager (MECM) or other desktop management tools and strategies.
- General knowledge of the services and technologies provided by ITS and the campus IT organization and environment.
Benefits
Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.
Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.
Pay
Details on pay will be provided in the job offer.
Schedule
Details on schedule will be provided in the job offer.