IT Support Analyst
ASCENT DATA, LLC · Pittsburgh, PA · 1 mo ago
On-siteInformation Technology$22–$25/hrFull-time
What You'll Do
- Serve as the first line of technical support for our customers and end users.
- Troubleshoot and resolve hardware, software, networking, and user issues remotely and onsite.
- Install, configure, and maintain workstation hardware and software.
- Manage user accounts and permissions within Active Directory.
- Administer and support Microsoft 365, including Exchange and SharePoint.
- Maintain accurate documentation within the ticketing system.
- Coordinate equipment inventory and procurement activities.
- Train and assist users with technology-related questions and best practices.
- Work with vendors and third-party providers to resolve technical issues.
- Travel to customer locations in the Zelienople area as needed.
- Participate in an after-hours on-call rotation.
Required Qualifications
- Minimum one year of experience providing technical support in a business environment.
- Experience troubleshooting Windows desktop operating systems and Microsoft applications.
- Working knowledge of:
- Windows 10 and Windows 11
- Windows Server 2022/2025
- Microsoft 365 (Exchange and SharePoint)
- Active Directory
- PC hardware, networking, and peripheral devices
- Strong customer service and communication skills.
- Ability to explain technical concepts to non-technical users.
- Strong organizational and multitasking abilities.
- Ability to work effectively in a fast-paced environment.
- Valid driver's license and reliable transportation.
- Ability to lift and move equipment weighing up to 50 pounds.
Preferred Qualifications
- Associate degree in Information Technology or a related field.
- CompTIA A+, Network+, Security+ or other industry certifications.
- Experience working in a Managed Services Provider (MSP) environment.
Why Join Ascent Data?
- Competitive compensation
- Medical, dental, and vision insurance
- Life and disability insurance
- Paid time off and paid holidays
- 401(k) retirement savings plan
- Tuition reimbursement
- Employee Assistance Program (EAP)
Pay Range
$22 - $25 per hour
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