IT Support Analyst

About Us

AgeSpan has been supporting individuals' desires since 1974, focusing on independence and community living. We are a thought-leader in generating new ideas and are an outstanding place to work. We offer competitive salaries, generous benefits, and an excellent work-life balance. We value diversity and encourage career growth.

Job Summary

AgeSpan is seeking a talented IT Support Analyst to join our team. The ideal candidate will have a passion for IT, strong technical skills, and the ability to provide excellent customer service.

Responsibilities

• Provide support to 500+ users by troubleshooting and supporting IT systems including phone systems, Microsoft applications, accounting software, file management, and security applications, as well as hardware including laptops, tablets, smart phones, printers, and audio/video equipment.
• Serve as the first point of contact for staff seeking technical assistance.
• Perform onsite or remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide quick resolution and excellent customer service.
• Install, make changes and repair computer hardware and software.
• Direct unresolved issues to the next level of support personnel.
• Pass on any feedback or suggestions by staff to the Help Desk manager and IT team.
• Identify and suggest possible improvements on procedures.
• Follow-up with staff to ensure issues are resolved.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.

Skills And Qualifications

• Tech savvy with working knowledge of Phone systems, Microsoft Office products, PC's and Ticketing systems.
• Good understanding of computer systems, mobile devices and other tech products.
• Hands on experience with diagnosing and resolving basic technical issues.
• Proficiency in English.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle multiple tasks.

Qualifications

• A minimum of 1+ years of experience in the field.
• Bachelor/Associate degree in an IT related study is preferred or technical certifications such as CompTIA Network +, A+, MCP, MCTIP, Microsoft certifications.
• Basic knowledge of computer systems and mobile devices.

Pay Range

The pay range for this position is $30.00 - $32.00/hour. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications.

Hours

37.5 per week