IT Support Analyst

Position Overview

The Amatriot Group is seeking a motivated IT Systems Administrator to support the Naval Surface Warfare Center Carderock in West Bethesda, Maryland. This role is part of a collaborative team of nine IT professionals responsible for maintaining and supporting mission-critical information systems.

Key Responsibilities

• Administer, maintain, and support Windows-based server and workstation environments supporting Navy engineering programs.
• Install, configure, patch, and troubleshoot operating systems, enterprise software, and server applications.
• Provide day-to-day systems administration for production, development, and test environments.
• Monitor system performance, availability, and security to ensure reliable operation of mission-critical systems.
• Diagnose and resolve hardware, software, database, and network-related issues in a timely manner.
• Participate in system upgrades, infrastructure modernization efforts, and continuous process improvement initiatives.

Database and Application Support

• Develop, maintain, and troubleshoot SQL databases, including writing and optimizing SQL queries, stored procedures, and database maintenance activities.
• Support and maintain PHP-based web applications and internal business systems.
• Perform routine application updates, configuration changes, and software deployments.
• Affiliate with testing and validating new software releases prior to deployment.

User Support, Access Control, and Customer Service

• Affiliate with user account management, permissions, Active Directory administration, and access control.
• Interface directly with government customers to gather requirements, resolve technical issues, and provide exceptional customer service.
• Collaborate closely with fellow system administrators, software developers, database administrators, and network engineers to support ongoing projects and operational requirements.

Security, Compliance, and Resilience Support

• Support backup and disaster recovery processes to ensure data integrity and system resilience.
• Cook with cybersecurity personnel to maintain compliance with DoD security requirements and STIG implementation.
• Participate in vulnerability remediation and system hardening efforts.

Documentation and Asset Management

• Document system configurations, operational procedures, technical issues, and resolutions.
• Maintain accurate inventory of IT assets and system documentation.