IT Support Analyst - Early Careers

Overview

The company is seeking a hands-on, proactive IT Support Analyst to join the team. This role covers a broad range of responsibilities including software and hardware support, onboarding, asset tracking, and supporting IT-related building systems.

Responsibilities

• Provide general IT support for end users, including software/hardware installation, troubleshooting, and repair
• Manage the new hire onboarding process, including provisioning of devices, account setup, and orientation support
• Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses
• Support building-related tech systems: Alarm systems, fire sprinkler monitoring, door access control systems, security camera access and maintenance
• Support and maintain VoIP phone systems, including VTX and Amazon Connect
• Track and manage all IT-related billing and renewals, such as: Internet and telecom services, Microsoft 365 licenses, Adobe Creative Suite, server hosting, and cloud subscriptions
• Create and maintain user guides and documentation for internal support

Requirements

• Bachelor's degree in Business Information Management, Computer Science, or a related field
• Strong troubleshooting skills across Windows/MacOS, hardware, and business applications
• Familiarity with IT asset management best practices
• Basic understanding of networking and VoIP systems (experience with VTX or Amazon Connect is a plus)
• Comfortable managing software subscriptions and IT-related bills
• Strong organizational and communication skills
• Able to multitask and work independently in a fast-paced environment

Benefits

• Compensation: $75,000-$93,000
• Free snacks and drinks
• Full-paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds
• Bi-annual reviews, and annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building events