IT Support Analyst

About the role

Seeking a motivated IT Support Technician III to join our growing IT team. This role will provide hands-on technical support for our Tulsa office and assist with help desk operations across multiple locations. The ideal candidate is eager to learn, adaptable, and capable of handling both routine troubleshooting and dynamic on-site requests.

Responsibilities

• Provide desktop support and basic troubleshooting for hardware and software issues.
• Manage help desk tickets via ConnectWise and respond to support requests through Teams, email, and in-person.
• Assist with hardware moves and setups, including servers, switches, and UPS devices (must lift up to 50 lbs).
• Support a hybrid IT environment including Microsoft 365 applications (SharePoint, OneDrive, Outlook, Excel), Active Directory, and Azure sync.
• Perform basic network troubleshooting (Meraki firewalls, Unifi equipment).
• Collaborate with internal IT team and MSP partners for escalations.
• Document work performed and maintain accurate ticket records.

Requirements

• 3–5 years of IT support experience or equivalent hands-on exposure.
• Windows OS and Microsoft 365 suite proficiency.
• Networking fundamentals.
• Strong critical thinking and ability to prioritize tasks without strict scripts.
• Excellent communication skills and customer service orientation.
• Ability to work independently and as part of a team.
• Physical ability to lift up to 50 lbs for equipment moves.

Additional Qualifications

• Certifications such as CompTIA A+, Network+, Security+.
• Experience with ConnectWise ticketing system.
• Familiarity with hybrid environments and cloud technologies.
• Mac experience.

Pay

The pay range for this position is $25.00 – $28.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan – pre-tax and Roth post-tax contributions available
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short- and long-term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, or sick leave)