IT Support Analyst

About the role

Our Client is seeking an experienced IT Support Analyst to provide dedicated technical support for a local warehouse environment. This individual will serve as the primary on-site technology resource for approximately 40-50 warehouse employees, supporting roughly 60 thin clients, 100 handheld scanners, printers, mobile devices, conference room technologies, and various peripheral equipment. The ideal candidate is highly independent, reliable, customer-focused, and committed to providing exceptional technical support while maintaining detailed documentation and device inventory records. This role requires occasional travel of up to 25% to manufacturing plants for installations and on-site support activities. This is a Contract to Hire position based out of Walnut, CA.

Responsibilities

• Provide technical support and troubleshooting for end-user devices, including personal computers, laptops, thin clients, mobile devices, tablets, and related peripherals.
• Perform device setup, imaging, configuration, deployment, and refresh activities for new hires and existing employees.
• Support Windows environments and mobile device platforms, including iOS and Android devices.
• Troubleshoot hardware and software issues and ensure timely resolution.
• Diagnose and resolve hardware issues involving computers, laptops, scanners, printers, mobile devices, and other warehouse technology equipment.
• Coordinate hardware replacements, upgrades, and repairs as needed.
• Maintain optimal performance of all supported devices and peripherals.
• Install, configure, troubleshoot, and maintain printers, scanners, multifunction devices, and handheld scanning equipment.
• Monitor device performance and proactively address operational issues to minimize downtime.
• Support warehouse operations through reliable printing and scanning solutions.
• Support conference room technologies including video conferencing systems, displays, speakerphones, microphones, and audio equipment.
• Troubleshoot Microsoft Teams, Zoom, WebEx, and other collaboration platforms.
• Support mobile device deployment, enrollment, security, application management, and troubleshooting.
• Assist users with device configuration and best practices.
• Utilize remote support tools and ticketing systems to effectively manage incidents and service requests.
• Escalate complex issues when necessary while maintaining ownership through resolution.
• Build strong relationships with warehouse personnel and business stakeholders.

Qualifications

• 3+ years of experience in End User Support, Help Desk, Desktop Support, or a related technical support role.
• Strong knowledge of Windows operating systems and mobile device management platforms (iOS and Android).
• Experience with printer and scanner installation, configuration, troubleshooting, and maintenance.
• Knowledge of conference room technologies and video conferencing platforms including Microsoft Teams, Zoom, and WebEx.
• Experience with device imaging, deployment, and configuration management tools.
• Understanding of Active Directory, Group Policy, and enterprise software deployment processes.
• Proficiency with remote support tools and ticketing systems.
• Strong customer service orientation with exceptional interpersonal and communication skills.
• Ability to work independently in a warehouse environment with minimal supervision.
• Ability to travel up to 25% to manufacturing facilities for on-site support and installation activities.

Pay

The pay range for this position is $23.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.