IT Support Analyst
White Lodging · Austin, TX · 1 wk ago
On-siteInformation TechnologyOther
Responsibilities
- Installing, configuring and upgrading PCs, laptops and related equipment.
- Diagnosing and troubleshooting both common and unusual hardware and software problems.
- Performing preventive maintenance on the organization’s technology.
- Installing required software patches, ensuring the connectivity of PCs, laptops, guests internet issues, handhelds and other computing devices to both the local area network (LAN) and wide area network.
- Misc. hotel technology projects including low voltage cabling and basic mounting.
- Administration and repair of critical systems (PMS, POS, PBX, FTG…) in coordination with respective vendor.
- Server Backups.
- Setting up and maintaining locally connected and networked printers.
- Connecting needed peripheral equipment.
Qualifications
- Associate degree, preferably in STEM field; or 2 to 3 years of relevant work experience
- A+ Certification
- Ability to communicate technology simply, effectively, both oral and written, with internal and external guests.
- Solid attention to detail and organization with proven follow up and follow through practices.
- Strong analytical skills, with a solid understanding of IT standards and company policies.
- Past experience in supporting hospitality-based technology preferred.
- Knowledge of MS Office, Active Directory and Networking environment.