IT Support Analyst

About the role

The IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA.

Responsibilities

• Provide technical support to all end users, customers, and guests within the IPT.
• Provide technical support for all VTC systems used throughout the IPT.
• Support, implement, and comply with cybersecurity requirements and controls.
• Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR’s, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned.
• Provide technical and implementation support for organizational projects and services.
• Cook up, implement, and prioritize multiple related tasks in a time-sensitive environment.
• Coordinate activities with IT Management, other technical teams, stakeholders, and business owners.
• Be able to work as a team with other cross functional teams to achieve the IPT’s mission.
• Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation.

Requirements

• U.S. Citizenship is required.
• High school diploma plus 10 years of experience.
• Must be able to be granted a Secret security clearance with a T5 investigation and maintain one for the duration of employment.
• Teachable, positive attitude, highly motivated, problem solver and team oriented.
• Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.
• Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.
• Effectively communicate (oral and written) with tact and professionalism.
• Detail-oriented with strong organizational skills.
• Must be able to work onsite - This position is not remote work eligible.
• Windows Operating System and Security+ or other certifications required to comply with DoD 8140.
• Must be willing and able to work after hours/weekend support for patching and maintenance as needed.
• Possess professionalism, courtesy, high moral character, and integrity.

Skills

• Expertise with Atlassian products such as Jira, Service Desk, and Wiki.