IT Support Analyst

About the role

HEI has been an unrivaled contracting leader for over 50 years, with operations in Arizona, the Carolinas, Colorado, and Texas. As a top heavy civil construction company, we are dedicated to transforming landscapes across these regions. With a relentless focus on safety, people, quality, and production, we tackle diverse projects that range from roadways and bridges to water infrastructure and environmental restoration.

Responsibilities

• Support HEI's commitment to innovation and staying ahead in technology trends, providing end users with the chance to use cutting-edge projects and solutions.
• Stay up-to-date with technological advancements and industry best practices for field and mobile device management.
• Assist with technology procurement, including researching and recommending hardware and software solutions for field and mobile use.
• Install, configure, and maintain computer hardware, software, and peripherals, including mobile device management (MDM) solutions.
• Provide technical support to users via phone, email, or in-person regarding hardware, software, network, and other IT-related issues.
• Diagnose and resolve technical issues, including troubleshooting hardware and software problems on desktops, laptops, mobile devices (smartphones, tablets), and field equipment.
• Collaborate with other IT team members to improve systems and processes related to field and mobile device support.
• Create and maintain documentation for IT processes, procedures, and troubleshooting guides, with a focus on field and mobile device support.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong knowledge of computer hardware, software, operating systems, and mobile device platforms (iOS, Android).
• Experience with mobile device management (MDM) solutions and remote support tools.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues on various devices.
• Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, Mobile Device Management) are a plus.

Education and Experience

• Education: Bachelor's degree in Computer Science, Information Technology, or related field preferred. Previous experience and certifications will be considered in lieu of a degree.
• Experience: Proven experience working in an IT support role or similar position, with specific experience in supporting field and mobile devices.