IT Subject Matter Expert

Employment Type: Full Time; Experience Level: Experienced; Department: Information Technology.

About the role

As an IT Subject Matter Expert (SME) for Contact Government Services (CGS), you will provide expertise in application and systems software to a variety of key stakeholders. You will undertake analysis of complex hardware, software, and telecommunication systems to define processes and procedures for use cases across departments. You will assist with and consult on the design, development, documentation, and delivery of standard operating procedures, presentations, and insight/training materials to a wide range of audiences. The role requires a high degree of technical experience and performance in situations requiring a broad range of knowledge and skills.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting‑edge technology. The company supports professional growth through learning opportunities and values honesty, professionalism, and quality work.

Responsibilities

• Assess and, as necessary, re‑define procedures and/or standards using knowledge and best practices.
• Work with a wide range of key stakeholders and system users to enhance understanding of agency systems.
• Collaborate with IT and business experts to coordinate program goals, requirements, performance analysis, and innovation projects.
• Provide recommendations for improvements in IT systems and other business ventures.
• Develop procedures, manuals, and other documentation for process and technology needs.
• Define how information systems may be upgraded or replaced.
• Support the operation and maintenance of complex IT systems.

Skills

• Assess and re‑define procedures and standards using best practices.
• Engage with diverse stakeholders to enhance system understanding.
• Coordinate program goals, requirements, performance analysis, and innovation projects.
• Recommend improvements to IT systems and business processes.
• Create documentation such as procedures and manuals.
• Plan upgrades or replacements of information systems.
• Support operation and maintenance of complex IT environments.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 5+ years’ experience in OBIEE, Oracle Forms, and Oracle Reports.
• US citizenship and ability to obtain a security clearance.
• Knowledge of data governance, data management, data modeling, data cleansing, data extraction and transformation, data analysis, data migration, data integration, and data mapping.
• 7+ years of experience with PL/SQL.
• Experience with Agile methodology (highly desired).
• Experience with data analytics tools (e.g., ADVANA) (highly desired).
• Experience with UNIX operating system (highly desired).
• Experience with Java (highly desired).
• Experience with SFTO (highly desired).
• Experience with APEX (highly desired).

Benefits

• Health, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Flexible Spending Accounts (health, dependent care, and commuter).
• Paid time off and observance of state/federal holidays.

Pay

$131,622.40 – $178,630.40 per year.