IT Specialist-Reno, NV

Job Description The MIS Specialist’s role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment. Responsibilities Respond to help desk requests via phone, email, or other channels; escalate unresolved issues in a timely and effective manner. Deliver first-level technical support across hardware and software platforms, including issue diagnosis, documentation, and resolution. Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken Applies diagnostic utilities to aid in troubleshooting Access’ software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Performs other job-related duties as assigned Qualifications Associate degree in Computer Science or equivalent technical experience.2–3 years’ experience in IT support, with demonstrated ability to troubleshoot across multiple platforms.Strong proficiency with personal computing hardware/software and restoration techniques.Excellent verbal and written communication skills.Proven ability to perform under pressure in high-paced environments.Familiarity with daily logs, instructions, memos, and company procedures.Experience with maintaining technical asset inventories. Additional Requirements Ability to lift up to 50 lbs. and carry up to 25 lbs.Comfortable working in environments with noise, bright lighting, and dust.Frequent physical tasks include twisting, stooping, bending, kneeling, reaching overhead, and climbing.Must be responsive to tactile, auditory, visual, and speech-based cues.Must be able to freely access and navigate all areas of the property, including casino floorMay be subject to smoking environment and moderate noise GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility, which may include days off, nights, weekends, holidays, and overtime as needed.