IT Specialist - Onsite Support

About the role

We are seeking a motivated, customer-focused IT Support Specialist to join our growing technology team! This position offers an outstanding launching pad for someone eager to kickstart a rewarding career in Information Technology through direct, hands-on experience.

What You'll Do

As an integral member of our IT team, you'll help keep our systems running seamlessly across three core focus areas:

• Inventory Management:
  • Maintain meticulous, up-to-date records of all IT assets, including computers, mobile devices, software licenses, and peripherals.
  • Track the complete asset lifecycle from initial procurement to secure disposal.
  • Coordinate smooth equipment deployments for new hires and handle returns.
  • Generate regular inventory reports and maintain comprehensive documentation.
• Desktop Support & Troubleshooting:
  • Provide warm, effective technical support for Windows and iOS environments.
  • Diagnose and resolve daily hardware, software, and system connectivity issues.
  • Install, configure, and update key applications and operating systems.
  • Assist team members with printer setup, driver installations, and troubleshooting.
  • Maintain detailed resolution records within our IT ticketing system.
• iOS Device Support:
  • Configure and troubleshoot company iPhones and iPads for business use.
  • Assist with Mobile Device Management (MDM) enrollment and administration.
  • Oversee iOS application installation, configuration, and maintenance.
  • Provide friendly guidance and training on mobile productivity apps.
  • Coordinate directly with mobile carriers for device activations and plan management.

Basic Qualifications

• Must be 18 years of age or older.
• Legal authorization to work in the United States for North Sky Communications, LLC.
• 1–2+ years of hands-on desktop troubleshooting experience.
• Demonstrated experience with both Windows and iOS operating systems.
• Background in a customer service or technical support environment.

Technical Skills

• Advanced Microsoft Excel Proficiency:
  • Complex formulas and functions (VLOOKUP, INDEX/MATCH, SUMIFS)
  • Pivot tables and data analysis
  • Macro creation and process automation
  • Data visualization and charting
• Deep familiarity with iOS devices and the broader Apple ecosystem.
• Working knowledge of network protocols (TCP/IP, DNS, DHCP).
• Familiarity with Active Directory and user account administration.
• Experience navigating remote desktop tools and ticketing software.

Pay

The wage range for IT Specialist - Onsite Support is $24.00 - $26.00.

Schedule

On-site | Monday – Friday (Standard Business Hours)

Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!