IT Specialist, North America

User Support and Issue Resolution

Provide high-quality technical assistance through email, messaging tools, and in-person interactions (onsite in Palo Alto/San Francisco).
Investigate and resolve hardware and software issues across operating systems, applications, and devices while keeping users informed at every step.
Log incidents in our ticketing system, ensure timely follow-ups, and deliver an exceptional support experience.

Equipment Setup and Technology Operations

Install, configure, and update computers along with IT and videoconferencing equipment.
Manage shipments and returns of devices locally and internationally, maintaining accurate stock and inventory records.
Ensure that every team member has the right tools from day one and that our equipment lifecycle stays efficient and organized.
Support office openings, moves, and expansions (e.g., San Francisco, New York, Singapore).

Account and License Management

Oversee user accounts and application licenses with precision.
Ensure proper access management and the application of our security policies across all workstations, reinforcing a safe and compliant environment for all users.

Training and Continuous Improvement

Train and guide users on applications, hardware, and best practices.
Evaluate business needs, propose improvements to IT processes, and contribute to building a smoother and more scalable internal technology ecosystem.