IT Specialist II

Duties & Responsibilities

• Manage the full lifecycle of faculty and staff workstations.
• Handle everything from setting up new hires to managing equipment refreshes.
• Serve as a primary point of contact for daily desktop support needs.
• Support workflows, systems, and equipment unique to research libraries.
• Work in an environment with specialized technology needs spanning multiple locations and a diverse user community.
• Be highly visible and interactively involved in resolving complex user problems and managing user access in Active Directory.

Qualifications

• Demonstrated ability to work in and foster an environment of respect, professionalism, and civility with a population of faculty, staff, and students from all backgrounds and experiences.
• Demonstrated commitment to excellent customer service; the ability to work patiently and clearly with users of varying technical backgrounds is essential.
• Working knowledge of user account management systems such as Active Directory.
• Experience deploying, configuring, and troubleshooting Windows workstations in an enterprise setting.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to manage competing priorities, communicate proactively about status, and follow through independently.

Preferred Qualifications

• Experience with Google Workspace administration (user provisioning, group management, settings).
• Proficiency with the Microsoft Office suite in a managed environment.
• Experience with Microsoft Intune and/or Windows Autopilot for modern device management.
• Familiarity with SnipeIT or a comparable IT asset management system.
• Experience in a higher education or library environment.
• CompTIA A+, Microsoft 365 certification, or equivalent credential.
• Experience with research library systems and workflows such as interlibrary loan, integrated library systems, and cultural heritage digitization.
• Associate's degree in a related field or equivalent combination of education and experience.

Salary Range

$55,000 - $70,000

Benefits

• Comprehensive health benefits
• Paid annual and holiday leave
• Moderate tuition benefits
• Retail savings options
• Tax-deferred annuity and cash match programs
• Employee discounts
• Well-being resources
• Abundant opportunities for career development and advancement
• More

FLSA Exemption Status

Exempt

Restricted Position

No

Flexible Work Arrangement

Hybrid