IT Specialist I, II or Senior

Position Summary

We are looking for a qualified IT Tech Level I to join our team and provide endpoint support to our staff and customers. You will be responsible for installing, maintaining and troubleshooting various devices such as laptops, desktops, tablets and smartphones, as well as ensuring they are connected and secure on our network.

What Is Required

• All Levels: High School Diploma or equivalent.
• This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.
• This role will be required to travel up to 25% of the time.
• Level I: Minimum of 1 year of experience in an IT support or technician role or relevant experience.
• Level II: Minimum of 3 years of experience in an IT support or technician role or relevant experience.
• Senior: Minimum of 3 years of experience in an IT support or technician role or relevant experience.

What Is Desired

• General knowledge of Windows operating systems, virtual desktop technologies, mobile device management (MDM) solutions or related experience.
• Knowledge of full lifecycle management of computer hardware, mobile devices, commercial copiers, and enterprise grade audio visual integrations and interfaces.
• Able to communicate effectively with technical and non-technical stakeholders at all levels of the organization.
• Basic familiarity with IT security principles and practices.
• Basic OS and Third-Party Software troubleshooting skills.
• Knowledge of IT asset management and inventory management practices.
• Proficient in Microsoft Office 365 technologies.
• Desire to provide and continually improve upon customer experience.
• Able to learn new technologies and shift priorities.

About Our Company

We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities.

Benefits

• Annual discretionary bonuses
• 401(k) (6% company match and up to 9% company retirement contribution)
• Tuition reimbursement
• Generous paid time off benefits, including paid holidays and parental leave
• Company paid life insurance and disability benefits (short and long term)
• Critical illness, accident & group hospital insurance
• Pet insurance
• An employee assistance program and well-being benefits
• Competitive medical, dental and vision insurance