IT Specialist I - Senior

About the Role

This position provides IT Services and support of the Real-Time Systems (RTS) utilized by Power Delivery, System Planning (SPO), Power Generation, and Utility Operations, along with advanced expertise of Operations Technology (OT) applications in a Critical Infrastructure Protection (CIP) environment. The primary responsibilities include day-to-day support of host modeling and display building for Entergy’s GMS SCADA System (Generation Management System). The preferred location for this role is The Woodlands, TX, Little Rock, AR, New Orleans, LA, or Jackson, MS. Other locations within Entergy’s service territory may be considered.

Responsibilities

• Provide operational support for Entergy’s Generation Management (GMS) and ICCP Systems, ensuring production systems and devices are online and available; this includes non-business hours on-call support.
• Coordinate Transmission system updates with external partners via ICCP systems.
• Support and maintenance of the Transmission operational system maps rendered on the digital wallboards.
• Implement required EMS / SCADA model and display changes in coordination with new Engineering, Capital Construction, and Operations and Maintenance requests.
• Perform database analysis in response to data and design requests from Engineering, Capital Construction, Operations and Maintenance, and External Utility organizations.
• Verify system operation, database integrity, and data presentation effectiveness on a routine basis, responding to dispatcher requests for assistance, repairs, and improvements.
• Ensure compliance with NERC Reliability and Critical Infrastructure Protection (CIP) Standards.
• Respond to service requests for support from Transmission/Generation/LBA Operations.
• Coordinate database modifications with Operations Centers.
• Participate in 24x7 weekly on-call rotation.

Requirements

• Bachelor’s Degree in Electrical Engineering, Computer Science, Computer Information Systems, or related technical degree and equivalent work experience required.
• Minimum experience required:
  • IT Specialist I: 0-2 years’ experience of relevant technology delivery with Subject Matter Expertise for Operational Technology (OT).
  • IT Specialist II: 2-4 years’ experience of relevant technology delivery with Subject Matter Expertise for Operational Technology (OT).
  • IT Specialist Sr: 4+ years’ experience of relevant technology delivery with Subject Matter Expertise for Operational Technology (OT).
• GE Grid Solutions product line experience, e-terrahabitat and e-terraplatform is preferred; specific experience with SCADA, ICCP, and Generation & Network modeling, User Interfaces highly preferred. Comparable experience in alternate EMS vendors is acceptable, upon review.

Skills

• Ability to work in a fast-paced and dynamic environment, including work outside of normal business hours.
• Ability to support real-time systems.
• Ability to support cyber security activities such as system hardening, patch management, and configuration management.
• Knowledge of security controls testing, security audits, and security assessments.
• Ability to support fraud and computer forensics research.
• Strong track record of relevant technology delivery.
• Design, development, and testing of real-time system applications and enhancements.
• Database Administration – experience with development, testing, and operating databases.
• Highly motivated and ability to work without direct supervision.
• Effective teamwork and inclusion (e.g., works collaboratively, builds collaborative relationships).
• Very good written and oral communication skills.
• Ability to act as a lead or technical expert.

Schedule

• Participation in 24x7 weekly on-call rotation.
• Travel up to 25%.

Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.