Senior Specialist 2, IT

At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We embrace transformation, innovate for the future, and work collaboratively as One Team to make a significant impact. Join us as part of a culture that values diversity, problem-solving, and meaningful innovations.

About the role

The Senior Specialist 2, IT Technical Support & Maintenance supports and maintains the NetSuite ERP environment and its integrations with Workato, Zone (AP automation tool), and RF-SMART. This role provides day-to-day technical support, manages system maintenance, assists with releases and changes, maintains user-level security, troubleshoots integration issues, and ensures SOX and GxP compliance.

Responsibilities

• NetSuite Support
  • Provide Tier 1 and Tier 2 support for NetSuite users across Finance, Procurement, Supply Chain, Manufacturing, and Quality.
  • Troubleshoot issues related to transactions, workflows, saved searches, roles, and permissions.
  • Coordinate and support planned NetSuite releases, patches, and approved system changes.
  • Assist in testing and deploying NetSuite updates, customizations, and new features.
  • Maintain system configurations and ensure proper documentation of changes.
• Integration Support
  • Monitor and support integrations between NetSuite and Workato, Zone (AP automation tool), and RF-SMART.
  • Collaborate with vendors and internal teams to resolve integration errors and optimize performance.
  • Document integration workflows and maintain configuration records.
• Compliance & Governance
  • Ensure all system configurations, workflows, and access controls adhere to SOX compliance standards, including audit trail integrity and segregation of duties.
  • Support GxP compliance by maintaining validated systems, documenting changes, and participating in periodic reviews and audits.
  • Work closely with internal audit, QA, and compliance teams to ensure systems meet regulatory and operational requirements.
• User Training & Documentation
  • Create and maintain user guides, FAQs, and training materials for NetSuite and integrated tools.
  • Conduct onboarding and refresher training sessions for end users.
• System Monitoring & Maintenance
  • Perform routine system health checks, data validations, and performance monitoring.
  • Plan and execute maintenance activities, including scheduled downtime, patching, and configuration updates.
  • Support audit and compliance efforts by ensuring proper access controls and data integrity.
• Continuous Improvement
  • Identify opportunities to improve system usability, efficiency, and reliability.
  • Participate in enhancement projects and cross-functional initiatives related to ERP and automation.
• Other duties as assigned.

Requirements

• At least 8 years of IT experience with at least 2 years supporting NetSuite ERP in a technical or functional role.
• Familiarity with Workato or similar integration platforms.
• Experience with AP automation tools (Zone preferred) and warehouse management systems (RF-SMART preferred).
• Understanding of SOX and GxP compliance requirements in an IT or systems context.
• Strong troubleshooting and analytical skills.
• Excellent communication and documentation abilities.

Preferred Qualifications

• NetSuite Administrator or SuiteFoundation certification.
• Experience with scripting (SuiteScript, JavaScript) or integration logic.
• Background in supporting validated systems in a life sciences or regulated environment.

Benefits

• Full and comprehensive benefits program, including an Employee Stock Purchase Program and 401(k) matching.
• Opportunities for growth through in-house programs and tuition reimbursement.
• A collaborative, innovative team culture that amplifies your impact.

Pay

The most likely base pay range for this position is $130,000 - $160,000 per year. Several factors, such as experience, tenure, skills, and business needs, will determine individual compensation. Total compensation may include bonuses, sales incentives, and equity awards.