IT Specialist (CUSTSPT)

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to extract from the posting. Let's parse the content. Summary: This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. Duties: list of duties: - Performs information technology (IT) customer support focusing and synchronizing DISA and customer efforts to achieve mission goals and increase operational effectiveness. - Works with the customer to identify customer requirements based on analysis of business needs and practices. - Assist in analyzing functional requirements and utilizes entry level knowledge of operating systems, applications software, and IT policies/procedures to assist in developing viable IT solutions and alternatives. - Assist in the review of customer requirement documents and other requests for proposals to specify all technical requirements and concerns are made known to the directorate's engineering staff as appropriate. - Shadows the project team leader, mentor, and advisor to support team members with project oversight and coordination efforts with other information systems professionals and technical personnel. Requirements: Conditions of employment: - Must be a U.S. Citizen. - Males born after 12-31-59 must be registered or exempt from Selective Service. - This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination. - In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months. - The Full Performance Level (FPL) may be either GG-07, GG-09, GG-11, or GG-12 and is determined based on the position being filled. Management has the discretion to select candidates at grade levels below the FPL and promotions are not guaranteed. - Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement. - Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management. Qualifications: Basic Requirements: GG-2210-05 to GG-2210-11 Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR [list of competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving] then Qualifying Experience for each grade level. Then Basic Requirements: GG-2210-12 with similar competencies. Volunteer Experience: description. Education: substitution details for each grade. Additional information: repeats excepted service etc. We need to decide which sections to include. We have duties -> Responsibilities. We have Conditions of employment -> Requirements (maybe include as Requirements). Also qualifications -> Qualifications. Skills: maybe the competencies (Attention to Detail, Customer Service, Oral Communication, Problem Solving) could be Skills. But they are listed under Basic Requirements as part of qualifications. Could treat as Skills. Benefits, Pay, Schedule: Not present. No mention of pay, benefits, schedule. So we should NOT include those sections. Thus we will output sections: About the role (maybe from summary), Responsibilities, Requirements, Qualifications, Skills. Check if we have content for About the role: The summary gives info about the position being recruited under 10 USC 1599f, Cyber Excepted Service, mission of US Cyber Command. That's suitable. Responsibilities: list duties. Requirements: conditions of employment (citizenship, selective service, security clearance, DoD 8140, FPL, drug testing, recall). That's substantive. Qualifications: education and experience requirements (basic requirements, qualifying experience per grade, volunteer experience, education substitution). That's substantive. Skills: maybe the competencies list (Attention to Detail, Customer Service, Oral Communication, Problem Solving). However they appear under Basic Requirements as part of qualifications. Could still be a Skills section. We need to avoid repeating content. Ensure we preserve all substantive info; not invent. We'll output HTML with

headings and

• for lists,

  for prose. We need to avoid repeating job title as heading; we don't have title. We must not include boilerplate like EEO etc. Not present. Let's craft. About the role: a paragraph summarizing the summary. Responsibilities: ul list of duties. Requirements: ul list of conditions. Qualifications: maybe split into sub-sections? But we only have one Qualifications heading; we can include paragraphs and lists inside. We need to preserve all details: include the education substitution details, volunteer experience, etc. We'll produce a

  for prose and

  for lists. Let's extract details. About the role paragraph: "This position is being recruited under 10 U.S.C. § 1599f into the Cyber Excepted Service and does not convey eligibility for conversion to the Competitive Service. It supports the mission of U.S. Cyber Command." That's fine. Responsibilities list: - Performs information technology (IT) customer support focusing and synchronizing DISA and customer efforts to achieve mission goals and increase operational effectiveness. - Works with the customer to identify customer requirements based on analysis of business needs and practices. - Assist in analyzing functional requirements and utilizes entry level knowledge of operating systems, applications software, and IT policies/procedures to assist in developing viable IT solutions and alternatives. - Assist in the review of customer requirement documents and other requests for proposals to specify all technical requirements and concerns are made known to the directorate's engineering staff as appropriate. - Shadows the project team leader, mentor, and advisor to support team members with project oversight and coordination efforts with other information systems professionals and technical personnel. Requirements list: - Must be a U.S. Citizen. - Males born after December 31, 1959 must be registered or exempt from Selective Service. - This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment; failure to maintain security eligibility may result in termination. - Subject to DoD 8140 policy series: must complete Foundational Qualifications within 9 months and Residential Qualification requirements within 12 months. - Full Performance Level (FPL) may be GG-07, GG-09, GG-11, or GG-12, determined by the position; management may select candidates at grade levels below the FPL, and promotions are not guaranteed. - Individuals tentatively selected for drug‑testing designated positions at DISA must submit to urinalysis for illegal drugs prior to appointment or placement. - Employee is subject to recall or call back during off‑shift hours, 7 days a week, 24 hours a day, if required by upper management. Qualifications: We need to include basic requirements, education, experience, volunteer, education substitution. We can structure as paragraphs and lists. Basic Requirements (GG-2210-05 to GG-2210-11): Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or degree that provided a minimum of 24 semester hours in one or more of those fields and required the development or adaptation of applications, systems, or networks. OR (alternatively) demonstration of competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving (each described). We'll list them. Then Qualifying Experience for each grade level (GG-05, GG-07, GG-09, GG-11, GG-12). Provide definitions. Then Basic Requirements for GG-2210-12: similar but with higher-level competencies. Volunteer Experience: description. Education substitution details: For each grade level, description of education that can substitute for experience. We need to preserve all; we can summarize but not invent. Must not omit substantive info. We'll include as paragraphs and lists. Let's draft. Qualifications section:

  Basic Requirements (GG‑2210‑05 through GG‑2210‑11):

  • Undergraduate or graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; OR a degree that provided a minimum of 24 semester hours in one or more of those fields and required the development or adaptation of applications, systems, or networks.
  • Alternatively, demonstrated competencies in:
  • Attention to Detail – experience reviewing own IT‑related work or data to ensure accuracy, completeness, and consistency with standards; work typically reviewed by supervisor or colleague.
  • Customer Service – experience having brief contact with customers to provide information about available IT products and services and providing standard products or routine services to address IT needs.
  • Oral Communication – experience informing supervisor and other IT staff of the status of IT systems, projects, or daily operations, including communication of basic technical information to a non‑technical audience.
  • Problem Solving – identifying or selecting from a number of alternatives to address routine IT‑related issues by gathering and applying information from standard sources that provide a limited number of solutions.
  Then Qualifying Experience definitions per grade. We'll create a list for each grade.

  Qualifying Experience:

  • GG‑05: At least one year of experience demonstrating basic IT principles, equipment operation, and user support.
  • GG‑07: At least one year of experience assisting with basic IT system administration or support; troubleshooting common desktop, peripheral, or hardware issues; documenting customer support requests; and applying standard diagnostic tools and operating procedures.
  • GG‑09: At least one year of experience resolving moderately complex IT system or network issues; installing, configuring, and testing hardware/software components; participating in system testing or cybersecurity hygiene routines; and drafting technical documentation or user guides.
  • GG‑11: At least one year of experience analyzing, evaluating, and resolving complex IT system, network, or security issues; participating in system lifecycle deployments, upgrades, or migrations; implementing security controls or configuration baselines; and providing technical guidance to tier‑1/tier‑2 technicians.
  • GG‑12: At least one year of experience planning and executing IT infrastructure, security, or modernization projects; performing independent technical evaluations of IT architectures or security postures; formulating recommendations for system performance, optimization, or risk mitigation; and leading the resolution of enterprise‑level or critical operational outages.
  Then Basic Requirements for GG‑2210‑12:

  Basic Requirements (GG‑2210‑12):

  • Attention to Detail – experience reviewing own IT‑related work or data and having been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards.
  • Customer Service – experience maintaining relationships with customers, assessing current IT needs, and developing or identifying IT products and services tailored to meet customer needs.
  • Oral Communication – briefing mid‑level management and IT staff on the status of IT systems, projects, or daily operations, including communication of technical information to a non‑technical audience.
  • Problem Solving – identifying alternatives to address complex IT‑related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.
  Volunteer Experience:

  Volunteer Experience: