IT Specialist (CUSTSPT)

We need to output HTML fragment with sections: About the role? The posting includes Summary, Duties, Requirements, Qualifications, Education, Additional information. We need to map to headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections where there is real specific content. No Pay, Schedule, Benefits unless present. The posting does not mention pay, schedule, benefits. So we should not include those headings. We need to include sections: About the role (maybe from Summary), Responsibilities (from Duties), Requirements (maybe Conditions of employment?), Qualifications (Qualifications section), Skills (maybe from competencies? but we have no explicit skills list; we could skip if not specific). Education (Education section). Additional information maybe could be part of About the role or Requirements? But we should not create a heading unless matches allowed headings. Allowed headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map: - About the role: Summary paragraph (first paragraph). Also maybe Additional information? But Additional info repeats excepted service etc. Could be part of About the role. - Responsibilities: Duties section. - Requirements: Conditions of employment (must be US citizen, selective service, security clearance, etc.) plus maybe other requirements like drug testing, recall. - Qualifications: The big Qualifications section (including basic requirements, qualifying experience, etc.) - Skills: Not explicitly listed; we could omit if no specific skill list. The posting mentions competencies like Attention to Detail, Customer Service, Oral Communication, Problem Solving. Those could be considered skills. But they are part of qualifications. However we could create a Skills section listing those competencies. The instruction: "Prefer a few substantive sections over many thin ones." If we can extract skills, we could include a Skills section with those bullet points. But we must not invent content; we can list those as skills. They are present in the Qualifications section under "Basic Requirements". They are described as competencies. So we could extract them as skills. - Education: Education section. We must not repeat job title. No Job ID. We must remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We must preserve all substantive information. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

About the role

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

Maybe also include Additional information: "This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system." Could be added to same paragraph. But we should not duplicate. We'll combine.

Responsibilities

• Performs information technology (IT) customer support focusing and synchronizing DISA and customer efforts to achieve mission goals and increase operational effectiveness.
• Works with the customer to identify customer requirements based on analysis of business needs and practices.
• Assist in analyzing functional requirements and utilizes entry level knowledge of operating systems, applications software, and IT policies/procedures to assist in developing viable IT solutions and alternatives.
• Assist in the review of customer requirement documents and other requests for proposals to specify all technical requirements and concerns are made known to the directorate's engineering staff as appropriate.
• Shadows the project team leader, mentor, and advisor to support team members with project oversight and coordination efforts with other information systems professionals and technical personnel.

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months.
• The Full Performance Level (FPL) may be either GG-07, GG-09, GG-11, or GG-12 and is determined based on the position being filled. Management has the discretion to select candidates at grade levels below the FPL and promotions are not guaranteed.
• Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
• Employee is subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements

GG-2210-05 to GG-2210-11: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR

• Attention to Detail - experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague
• Customer Service - experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs
• Oral Communication - experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience
• Problem Solving - identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions

Qualifying Experience: To qualify at the GG-05, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience with basic IT principles, equipment operation, and user support.

To qualify at the GG-07, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience assisting with basic IT system administration or support; troubleshooting common desktop, peripheral, or hardware issues; documenting customer support requests; and applying standard diagnostic tools and operating procedures.

To qualify at the GG-09, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience includes resolving moderately complex IT system or network issues; installing, configuring, and testing hardware/software components; participating in system testing or cybersecurity hygiene routines; and drafting technical documentation or user guides.

To qualify at the GG-11, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience includes analyzing, evaluating, and resolving complex IT system, network, or security issues; participating in system lifecycle deployments, upgrades, or migrations; implementing security controls or configuration baselines; and providing technical guidance to tier-1/tier-2 technicians.

Basic Requirements: GG-2210-12

• Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards
• Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs
• Oral Communication -briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience
• Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions

Qualifying Experience: To qualify at the GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience includes planning and executing IT infrastructure, security, or modernization projects; performing independent technical evaluations of IT architectures or security postures; formulating recommendations for system performance, optimization, or risk mitigation; and leading the resolution of enterprise-level or critical operational outages.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of the announcement.

Skills

• Attention to Detail
• Customer Service
• Oral Communication
• Problem Solving

Education

• GG-05 Substitution of Education for Experience: For years of education that lead to a Bachelor's degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or superior academic achievement (SAA) with a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks may be substituted to meet the specialized experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.
• GG-07 Substitution of Education for Experience: One full year of graduate level education or Superior Academic Achievement may be substituted to meet the qualifying experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.
• GG-09 Substitution of Education for Experience: