IT Specialist - Business Analyst

About the role

Eaton’s Corporate Sector division is currently seeking an IT Specialist - Business Analyst. The expected annual salary range for this role is $113,000 – $165,000 a year. This role can sit out of one of the following locations on a hybrid schedule: Beachwood, OH; Galesburg, MI; Houston, TX; Menomonee Falls, WI; Moon Township, PA; or Raleigh, NC. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Responsibilities

• Work closely with the Product Owner to define, refine, and decompose epics and user stories into the product backlog.
• Prioritize epics and stories that feed into a product roadmap.
• Gain an in-depth understanding of critical application requirements by working with stakeholders.
• Act as the primary point of contact for the engineering team to clarify user stories and provide direction.
• Serve as a liaison between engineering and the business.
• Define acceptance criteria for user stories and influence solution design to meet requirements.
• Ensure the effectiveness and efficiency of IT processes within the organization.
• Produce process documentation and training materials; deliver regular training and coaching.
• Strive for industry best practices as the basis for the process.
• Gather, understand, and implement efficiency and improvement opportunities via benchmarking and stakeholder engagement.
• Review metrics and trending to ensure process health.
• Act as the first point of contact for the process area.
• Gain a deep understanding of business outcomes and articulate the vision to the IT team.
• Support the Product Owner team in decomposition and prioritization of the product backlog.
• Estimate epics, features, technical enablers, and user stories.
• Ensure readiness of user stories with clear definitions of ready criteria.
• Support issue resolution within the product.
• Verify and validate user stories and solutions.
• Clarify user stories and business questions raised by the team.
• Identify, understand, and help innovate solutions that meet stakeholder needs.
• Identify and document test scenarios and test data in collaboration with the Test team.
• Act as liaison between business stakeholders and the technical team to ensure user story completeness.
• Analyze data models to deliver logical conclusions.
• Work with business stakeholders to define the data required for product operation.
• Design and communicate process vision, roadmap, and enhancements to meet customer/business needs.
• Communicate goals for process increments and releases.
• Manage partnership with process users, stakeholders, and customers.
• Own support issue resolution on a process level.
• Develop and maintain process test plans and ensure proper testing is completed.
• Act as a functional expert and process evangelist throughout the enterprise.
• Work closely with business stakeholders to define business outcomes and KPIs for the processes.

Qualifications

• Basic (required):
• Bachelor’s degree from an accredited institution.
• Minimum of five (5) years of experience in business analysis or a related field on moderate to highly complex technology projects and programs.
• Minimum of three (3) years of experience working with ServiceNow.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• Preferred:
• Proficiency in inventing processes or systems needed to implement changes.
• Understanding of tools used to analyze data models to deliver logical conclusions.
• Competence in writing reports and making presentations to highlight the effect of changes made.
• Understanding of testing software tools.
• Awareness of existing technology platforms and emerging technologies to determine potential outcomes.
• Understanding of the ServiceNow Platform, including IT Service Management, IT Asset Management, and IT Operations Management.
• Deep understanding of the process(es), including knowledge of process flow, inputs, outputs, and associated activities.
• Strong problem-solving abilities to identify issues, analyze root causes, and implement corrective actions.
• Deep understanding of user, stakeholder, and customer needs.
• Process roadmap creation and vision articulation.