IT Specialist - Business Analyst

Eaton’s Corporate Sector division is seeking an IT Specialist - Business Analyst on a hybrid schedule. The expected annual salary range for this role is $113,000 - $165,000, based on candidate skills, experience, qualifications, market, and business considerations. This role can sit out of one of the following locations: Beachwood OH, Galesburg MI, Houston TX, Menomonee Falls WI, Moon Township PA, or Raleigh NC.

About the role

This position combines the responsibilities of a Business Analyst and a Process Owner for ServiceNow within Eaton’s Information Technology team. The Business Analyst works closely with the Product Owner to define, refine, and decompose epics and user stories into the product backlog, prioritizing work that feeds into a product roadmap. They act as a liaison between engineering and business stakeholders, ensuring clarity and alignment on requirements and solutions. The Process Owner ensures the effectiveness and efficiency of IT processes, producing documentation and training materials, delivering coaching, and driving continuous improvement through benchmarking, stakeholder engagement, and metrics review.

Responsibilities

• Gain a deep understanding of business outcomes and articulate this vision to the IT team to gain buy-in.
• Support the Product Owner in decomposing epics into features and user stories, and prioritizing the product backlog.
• Support estimation of epics, features, technical enablers, and user stories.
• Ensure the readiness of user stories with clear definitions of ready criteria (DoR).
• Support issue resolution within the product and verify/validate user stories and solutions.
• Clarify user stories and business questions raised by the team.
• Work with key stakeholders to identify, understand, and innovate solutions that meet their needs.
• Identify and document test scenarios and test data in collaboration with the Test team.
• Act as a liaison between business stakeholders and the technical team to ensure user story completeness.
• Analyze data models to deliver logical conclusions and define data required for product operation.
• Design and communicate Process Vision, Roadmap, and Enhancements to meet customer and business needs.
• Communicate goals for Process increments and releases.
• Manage partnerships with Process users, stakeholders, and customers.
• Own support issue resolution at a Process level.
• Develop and maintain Process Test Plans, ensuring proper testing of Processes is completed.
• Serve as a functional expert and evangelist for Processes throughout the enterprise, ensuring proper usage.
• Work closely with business stakeholders to define business outcomes and KPIs for Processes in collaboration with key stakeholders.

Requirements

• Bachelor’s degree from an accredited institution.
• Minimum of five (5) years of experience in business analysis or a related field working on moderate to highly complex technology projects and programs.
• Minimum of three (3) years of experience working with ServiceNow.
• Must currently reside within 50 miles of one of the following locations: Beachwood OH, Galesburg MI, Houston TX, Menomonee Falls WI, Moon Township PA, or Raleigh NC. No relocation benefit is offered.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.

Preferred Qualifications

• Proficiency in inventing processes or systems needed to implement changes.
• Understanding of tools used to analyze data models to deliver logical conclusions.
• Competence in writing reports and making presentations to highlight the effect of changes.
• Understanding of testing software tools.
• Awareness of existing technology platforms and emerging technologies to determine potential outcomes.
• Understanding of the ServiceNow Platform, including modules: IT Service Management, IT Asset Management, IT Operations Management.
• Deep understanding of Process(es), including knowledge of Process flow, inputs, outputs, and associated activities.
• Strong problem-solving abilities, including identifying issues, analyzing root causes, and implementing corrective actions.
• Deep understanding of user, stakeholder, and customer needs.
• Experience in process roadmap creation and vision articulation.

Skills

• Strong communication and interpersonal skills to interact with senior-level management regarding the implementation of changes.
• Familiarity with design thinking methodologies.
• Ability to influence product roadmaps.
• Ability to work with colleagues and stakeholders to gain an in-depth understanding of critical business requirements.
• Data orientation and ability to make data-based decisions.
• Comfortable working directly with business leaders, external customers, and engineers.
• Proven ability to drive change across organizational boundaries.
• Experience working with diverse, global cultures, organizations, and teams.
• Passion for Process area and customer experience.
• Strong customer and stakeholder engagement and communications skills.

Benefits

Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Specific programs and options available may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Schedule

This role follows a hybrid work schedule.