IT Specialist - Business Analyst

About the Role

Eaton Corporation is currently seeking a Business Analyst & Process Owner - ServiceNow to join our Information Technology team. This role can reside in any North American Eaton facility, with a hybrid schedule available in Beachwood OH, Galesburg MI, Houston TX, Menomonee Falls WI, Moon Township PA, or Raleigh NC. The expected annual salary range is $113,000 - $165,000, based on candidate skills, experience, and qualifications, as well as market and business considerations.

Responsibilities

• Gain a deep understanding of business outcomes and articulate the vision to the IT team.
• Support the Product Owner in decomposing epics into features and user stories, and prioritize the product backlog.
• Ensure readiness of user stories with clear definitions of ready criteria (DoR).
• Support issue resolution within the product and clarify user stories and business questions raised by the team.
• Identify and document test scenarios and test data in collaboration with the Test team.
• Act as a liaison between business stakeholders and the technical team, ensuring user story completeness.
• Analyze data models to deliver logical conclusions.
• Design and communicate Process Vision, Roadmap, and Enhancements to meet customer/business needs.
• Manage partnerships with Process users, stakeholders, and customers.
• Own support issue resolution on a Process level and ensure proper Testing of the Processes is completed.
• Act as a functional expert and evangelist for the Processes throughout the enterprise.

Qualifications

Basic (Required) Qualifications:

• Bachelor’s degree from an accredited institution.
• Minimum of five (5) years of experience in business analysis or a related field working on moderate to highly complex technology projects and programs.
• Minimum of three (3) years of experience working with ServiceNow.
• Must reside within 50 miles of Beachwood OH, Galesburg MI, Houston TX, Menomonee Falls WI, Moon Township PA, or Raleigh NC.
• Legally authorized to work in the United States without company sponsorship.

Preferred Qualifications:

• Proficiency in inventing processes or systems needed to implement changes.
• Understanding of tools used to analyze data models.
• Competence in writing reports and making presentations.
• Understanding of testing software tools.
• Awareness of existing and emerging technologies.
• Understanding of the ServiceNow Platform, including IT Service Management, IT Asset Management, and IT Operations Management.
• Deep understanding of Process flow, inputs, outputs, and associated activities.
• Strong problem-solving abilities.
• Process roadmap creation and vision articulation.

Skills

• Strong communication and interpersonal skills.
• Familiarity with design thinking methodologies.
• Ability to influence product roadmaps.
• Data orientation and ability to make data-based decisions.
• Comfortable working with business leaders, external customers, and engineers.
• Proven ability to drive change across organizational boundaries.
• Experience working with diverse, global cultures, organizations, and teams.
• Passion for Process area and customer experience.
• Customer and stakeholder engagement and communication skills.