IT Specialist

Responsibilities

• Install and configure hardware and software components to ensure usability.
• Troubleshoot hardware and software issues.
• Create application administration workflows, keeping user permissions up-to-date.
• Develop and test scripts, programs, code, and configuration to optimize routine operations and tasks, including an understanding of API connectors and API code.
• Implement and maintain security measures.
• Organize and support full-cycle inventorying.
• Participate in an on-call rotation for emergencies and after-hours support.
• Limited/light travel to other locations as deemed necessary by the business.

Requirements

• At least 3+ years working in an IT/service desk role.
• Excellent ticket system skills and a strong ability to prioritize tasks according to business needs.
• Knowledge of scripting languages: Bash, Python or PowerShell.
• Experience with some if not all of the following programs: Okta, GSuite, Zoom, Atlassian Confluence/Jira, MacOS/Iru(Kandji), Windows, Linux, and JumpCloud.
• Previous experience auditing and evaluating an organization's IT infrastructure, applications, data use, and management.
• Excellent written and verbal communication skills.
• Technically literate and capable of simplifying concepts for non-technical users.
• Aptitude for problem-solving and a high interest in investigating solutions.
• Must be capable of working in a collaborative, global team environment.
• Strong belief in "customer" satisfaction.
• Hands-on experience leveraging AI/LLM tools (Claude, Gemini, etc.) to support day-to-day tasks, documentation, and problem-solving.
• Demonstrated ability to integrate AI/LLM tools into daily workflows to increase efficiency and quality of output.

Qualifications

• Must be able and willing to come into the office if located near an office location.
• Must be able and willing to travel to an office as required by the specific role.

Skills

• Scripting languages: Bash, Python, PowerShell.
• Programs: Okta, GSuite, Zoom, Atlassian Confluence/Jira, MacOS/Iru(Kandji), Windows, Linux, JumpCloud.
• AI/LLM tools: Claude, Gemini.

Benefits

• Health coverage (medical, dental, and vision).
• Disability and life insurance.
• Parenthood leave benefits.
• Flexible time off.
• Professional development.
• 401(k) retirement plan with match.

Pay

US Compensation Range: $80,000 - $92,000 USD

Schedule

Hybrid workplace with flexibility while valuing in-person collaboration and relationship building.