IT Solutions Engineer/Analyst I/II | Palo Verde

About the role

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona. Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity. Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary: Responsible for the support, administration, maintenance, and continuous improvement of business-critical vendor and enterprise applications. Partners with business stakeholders, software vendors, and IT teams to ensure applications remain secure, reliable, and aligned with business objectives. Supports application lifecycle activities including incident management, problem resolution, system configuration, testing, upgrades, implementations, user support, and operational improvements. Troubleshoots application and system issues, coordinates with vendors to resolve technical problems, and contributes to the delivery of technology solutions that improve business processes and operational performance.

Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person). In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location. Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). Working from a home office requires adequate technology and an appropriate ergonomic set up. Role types are subject to change based on business need.

Responsibilities

• Supports the administration, maintenance, configuration, and continuous improvement of assigned business and operational applications.
• Troubleshoots, analyzes, and resolves application incidents, service requests, and production issues in accordance with established service levels.