IT Solutions Analyst

Position Summary

A Solutions Analyst is an information technology professional who functionally designs systems, applications and user interfaces for a solution that supports a specific business process. A Solutions Analyst works closely with our external customers and operations (internal and external) to identify process and system improvement opportunities and documents business and technical requirements. A Solutions Analyst assists with implementation and training of the solution which ensures business and technical process compliance.

Major Responsibilities

• Works closely with external customers, operations (internal and external), IT departments and project team during freight management solution design and definition.
• Translates business requirements into system requirements.
• Manages the projects and/or solutions to meet client group expectations.
• Main point of contact for client group updates, issues, and questions.
• Tests and certifies that the solution meets the customer and business process requirements.
• Participates in Customer sales presentations to articulate Penske’s technology solution capabilities.
• Designs business process solutions based on system capabilities.
• Identifies new applications and functionality required to support a specific requirement.
• Trains end-user groups on how to use the solution.
• Leads project scope and recommend technical solutions to meet customer needs.
• Creates project plans, timelines, milestones, goals, and ownership.
• Led regular meetings to ensure the effectiveness of the plan, cost implications, and quality of the solution.
• Involved in analyzing system/software capabilities and how it relates to creating a technical solution.
• Identifies future opportunities for system enhancement and value generation.
• Leads a team of Solution Analysts.
• Mentors junior level associates.
• Identifies and communicates tasks to the appropriate departments required to develop and implement the solution.
• Assesses solution quality and certify that it meets the customers’ requirements.
• Provides feedback to managers of project members that helped to develop and implement the solution.
• Assists with writing reviews for associates in their team.
• Provides input on the training needs and skill improvements for associates in their team.
• Other projects as assigned by the supervisor.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Management Information Systems, or Business Administration.
• 10+ years of Solutions Design experience.
• 7+ years of direct and relevant work experience with WMS systems - RT Locator is a plus.
• 5+ years of data analysis and SQL skills.
• 3+ years of project management experience (including large scale projects, and managing multiple projects at one time).
• Prior consulting and business solution experiences.
• Experience working as a liaison between customers, operations, and technology.
• Green Belt, Black Belt, Lean, or PMP certification preferred.
• Must have full understanding implementation project lifecycle, methodologies, and standards.
• Must be proficient in troubleshooting skills and show the ability to apply knowledge to resolve issues.
• Should have knowledge of technologies and how to apply them to develop a solution.
• Effectively collaborate with all project members.
• Effective listening & influencing.
• Written and oral interpersonal communication.
• Strong customer service focus.
• Ability to work independently or on a team.
• Time management.
• Initiative in issue resolution and prevention.
• Consultative skills.

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.