IT Solution Center Service Desk (Student Position)
Ferris State University College of Business · Big Rapids, MI · 2 wk ago
Information Technology$13.73–$13.99/hrFull-time
About the role
Do you have an interest in IT solutions? If so, this position may be your opportunity to gain further experience and knowledge in the IT field.
Requirements
- Good customer service
- General understanding of computer hardware/software
Responsibilities
- Assist customers who are experiencing any procedural or operating difficulties with the use of university applications
- Repairing/troubleshooting hardware
- Using call tracking software to create work orders
- Provide support for all IT products and services
- Update tickets with appropriate journal entries of activities
Pay
$13.73 - $13.99 per hour
Location: Big Rapids, MI 49307 • Work type: Student Employment - General