IT Software Support Specialist

About the role

You will be responsible for the acquisition, installation, configuration, monitoring, maintenance, troubleshooting, and repair of a wide variety of company-related computer resources. This includes, but is not limited to, network routers and switches, cabling, firewalls, wireless access points, server hardware and operating systems, printers, user computers, laptops, Microsoft Office 365, MS Exchange Server, SQL Server, and shop floor data collection devices. You will also maintain server backup and recovery planning and execution, set up and maintain user accounts, and provide user support for the ERP software, including writing new reporting queries from the ERP database, scheduling ERP-dependent jobs, initiating month-end and year-end financial close jobs, and overseeing the importing and exporting of data in support of the ERP system. Additionally, you will coordinate major software implementation projects with the parent company, provide user support for Salesforce, troubleshoot and solve user problems across all software applications, and investigate and solve RMC time and attendance issues with integration to ERP-LN. You will be the primary interface with Headquarters IT personnel for software-related matters.

Responsibilities

• Provide a high level of user support for all software products.
• Review, evaluate, and maintain up-to-date software licenses and software maintenance agreements.
• Assist with software training of new employees as needed.
• Provide user support for time and attendance software and integration to ERP-LN.
• Troubleshoot phone system software and virus protection software issues.
• Perform other duties as assigned.

Skills

• Excellent written and verbal communication skills.
• Detail-oriented.
• Able to collaborate and interact with others.
• Strong problem-solving skills.

Qualifications

• Two (2) year Associate's degree in Information Technology.
• Two (2) years of experience in an ERP support role.
• Understanding of basic business processes is preferred.
• Computer skills and technical understanding of Microsoft Office.
• Knowledge of networking devices, configuration, and network security.
• Knowledge of Active Directory and Group Policies.
• Knowledge of Infor ERP-LN and Salesforce is preferred.

Benefits

• Medical and dental plan
• Life Insurance for employees / dependents
• Accidental death and dismemberment insurance
• Short- and long-term disability coverage
• Health Savings Account (HSA) with Co. contribution
• Flexible Spending Accounts (FSAs)
• 401(k) savings plan with Company match
• Personal Cancer Indemnity plan
• Wellness Programs
• Employee Assistance Program
• Tuition assistance program
• Paid vacation and holidays