IT Software Asset Management Analyst - SAM Analyst
Our client is a not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. They provide health insurance plans to individuals, families, seniors, and businesses of all sizes, process claims, and offer customer support for Medicare beneficiaries. The organization also manages benefits for millions of active-duty and retired military personnel domestically and abroad. With nearly 80 years of service, they focus on simplifying healthcare and maintain a strong connection to military and veteran communities.
About the Role
The IT Software Asset Management Analyst (SAM Analyst) administers software asset and license management processes, ensuring accurate and compliant software data by configuring discovery tools to maintain the Configuration Management Database. This role supports software asset lifecycle integrity, data quality, and ITIL processes while providing critical inventory, compliance, and security information to IT and business teams. It contributes to audit readiness and helps optimize the software portfolio and spending.
Responsibilities
- Administer and maintain the Software Asset Management system, including normalization, rationalization, entitlements, contracts, software models, and governance
- Ensure software license compliance through usage monitoring and audit support
- Develop and maintain governance policies, data standards, training materials, and configuration item mappings
- Manage software asset lifecycle from request to retirement
- Create dashboards and reports to measure portfolio health and compliance
- Identify cost-saving opportunities through license optimization
- Collaborate with procurement and stakeholders on vendor management and contract negotiations
- Provide guidance on software licensing requirements
- Participate in ITAM tool implementation and automation initiatives
Requirements
- U.S. citizenship due to Department of Defense restrictions
- Bachelor’s degree in IT, Computer Science, Business Administration, or related field, or equivalent education/experience
- ITIL v4 Foundations or CSAM, CITAM certification
- Minimum 3 years of experience in Software Asset Management, IT Asset Management, IT Operations, Procurement, or related field
- Experience administering Software License/Asset Management platforms such as ServiceNow Discovery/SAM Pro
- Knowledge of IT asset lifecycle management and governance
- Strong communication skills to explain technical concepts to non-technical stakeholders
- Understanding of Tier 1 vendor software license metrics and terms
- Analytical skills for data management, budget forecasting, and contract interpretation
Pay
Salary range: $75,000 to $90,000, with base pay varying based on knowledge, skills, and experience.
Schedule
Hybrid work is preferred for candidates within Wisconsin, with remote work possible in specified states.
Benefits
- Remote and hybrid work options
- Performance bonus and merit increase opportunities
- 401(k) plan with immediate vesting and employer matching contributions
- Competitive paid time off
- Health insurance, dental insurance, and telehealth services starting on day one
- Professional and leadership development programs