IT Software Asset Management Analyst - SAM Analyst

About the role

The ITAM Software Analyst (SAM) serves as the administrator for Software Asset and License Management. This role ensures accurate software data by configuring automated discovery tools to populate the Configuration Management Database (CMDB), ensuring software asset lifecycle integrity, maintaining data quality, and supporting ITIL processes.

Responsibilities

• Administer and maintain ServiceNow SAM Pro system, including normalization, rationalization, entitlements, contracts, software models, and governance of Application Services and Service Offerings.
• Ensure software license compliance by monitoring usage, managing entitlements, and supporting internal and third-party vendor audits.
• Develop and maintain governance policies, data standards, asset owner training materials, and application CI relationship mappings.
• Manage approved software models, administer software license allocations, and provide portfolio and spend impact analysis.
• Support audit readiness and deliver real-time inventory, compliance, and security information for IT and business teams, including requirements tied to government contracts.

Requirements

• U.S. citizenship required due to Department of Defense restrictions.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience.
• ITIL v4 Foundations OR CSAM, CITAM certification.
• 3 or more years of experience in Software Asset Management, IT Asset Management, IT Operations, Procurement, or related field.
• Demonstrated experience administering Software License/Asset Management platforms (i.e., ServiceNow Discovery/SAM Pro).
• Solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
• Strong communication skills with ability to explain technical concepts to non-technical customers/asset owners.
• Strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.

Qualifications

• Must have a Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience.
• Must have ITIL v4 Foundations OR CSAM, CITAM certification.
• Must have 3 or more years of experience in Software Asset Management, IT Asset Management, IT Operations, Procurement, or related field.
• Must have demonstrated experience administering Software License/Asset Management platforms (i.e., ServiceNow Discovery/SAM Pro).
• Must have solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
• Must have strong communication skills with ability to explain technical concepts to non-technical customers/asset owners.
• Must have strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.

Skills

• Can administer and maintain ServiceNow SAM Pro system, including normalization, rationalization, entitlements, contracts, software models, and governance of Application Services and Service Offerings.
• Has ensured software license compliance by monitoring usage, managing entitlements, and supporting internal and third-party vendor audits.
• Likes to develop and maintain governance policies, data standards, asset owner training materials, and application CI relationship mappings.
• Enjoys managing software asset lifecycle activities, from request and procurement support through deployment tracking, maintenance, and retirement.
• Identifies cost-saving opportunities through license harvesting and optimization of unused or underutilized software.
• Partners with procurement and stakeholders on vendor management, including contract negotiations, renewals, and maintenance agreements.
• Provides guidance to business units regarding software licensing requirements.
• Participates in implementation and enhancement of ITAM tools and automation initiatives.

Benefits

• Performance bonus and/or merit increase opportunities.
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately).
• Competitive paid time off.
• Health insurance, dental insurance, and telehealth services start DAY 1.
• Professional and Leadership Development Programs.

Pay

$75,000 ~ $90,000. The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside of this range.

Schedule

Our first consideration will be to have this employee be able to take advantage of Hybrid work and collaboration, living within the state of Wisconsin. Employees within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI, 53713) will be expected to be able to work in office 2 days a week on a regular basis. As a secondary consideration, we do offer remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin.

Who We Are

We are WPS, a health solutions company, a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. We are proud to be military and veteran ready.

Culture

We drive our success with a culture that fuels and rewards great work and innovations. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce—both current and future—to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. We are proud of the recognition we have received from local and national organizations regarding our culture and workplace.