IT Software Asset Management Analyst - SAM Analyst

About the role

The ITAM Software Analyst (SAM) serves as the administrator for Software Asset and License Management. This role ensures accurate software data by configuring automated discovery tools to populate the Configuration Management Database (CMDB). The SAM Analyst also ensures software asset lifecycle integrity, maintains data quality, and supports ITIL processes. They manage approved software models, administer software license allocations, and provide portfolio and spend impact analysis. Additionally, they support audit readiness and deliver real-time inventory, compliance, and security information for IT and business teams, including requirements tied to government contracts.

Responsibilities

• Administer and maintain ServiceNow SAM Pro system, including normalization, rationalization, entitlements, contracts, software models, and governance of Application Services and Service Offerings.
• Ensure software license compliance by monitoring usage, managing entitlements, and supporting internal and third-party vendor audits.
• Develop and maintain governance policies, data standards, asset owner training materials, and application CI relationship mappings.
• Manage software asset lifecycle activities, from request and procurement support through deployment tracking, maintenance, and retirement.
• Identify cost-saving opportunities through license harvesting and optimization of unused or underutilized software.
• Partner with procurement and stakeholders on vendor management, including contract negotiations, renewals, and maintenance agreements.
• Provide guidance to business units regarding software licensing requirements.
• Participate in implementation and enhancement of ITAM tools and automation initiatives.

Requirements

• U.S. citizenship is required due to Department of Defense restrictions.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience.
• ITIL v4 Foundations OR CSAM, CITAM certification.
• 3 or more years of experience in Software Asset Management, IT Asset Management, IT Operations, Procurement, or related field.
• Demonstrated experience administering Software License/Asset Management platforms (i.e., ServiceNow Discovery/SAM Pro).
• Solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
• Strong communication skills with ability to explain technical concepts to non-technical customers/asset owners.
• Strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.

Qualifications

• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net).
• High speed cable or fiber.
• Remote Work Requirements: High speed cable or fiber Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net).

Skills

• Ability to administer and maintain ServiceNow SAM Pro system.
• Experience ensuring software license compliance.
• Experience developing and maintaining governance policies.
• Experience managing software asset lifecycle activities.
• Experience identifying cost-saving opportunities.
• Experience partnering with procurement and stakeholders on vendor management.
• Experience providing guidance to business units regarding software licensing requirements.
• Experience participating in implementation and enhancement of ITAM tools and automation initiatives.

Benefits

• Performance bonus and/or merit increase opportunities.
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately).
• Competitive paid time off.
• Health insurance, dental insurance, and telehealth services start DAY 1.
• Professional and Leadership Development Programs.

Pay

$75,000 ~ $90,000. The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside of this range.

Schedule

Our first consideration will be to have this employee be able to take advantage of Hybrid work and collaboration, living within the state of Wisconsin. Employees within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI, 53713) will be expected to be able to work in office 2 days a week on a regular basis. As a secondary consideration, we do offer remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin.