IT Software Asset Management Analyst - SAM Analyst

About the role

The ITAM Software Analyst (SAM) serves as the administrator for Software Asset and License Management. This role ensures accurate software data by configuring automated discovery tools to populate the Configuration Management Database (CMDB). The SAM Analyst also ensures software asset lifecycle integrity, maintains data quality, and supports ITIL processes. They manage approved software models, administer software license allocations, and provide portfolio and spend impact analysis. Additionally, they support audit readiness and deliver real-time inventory, compliance, and security information for IT and business teams, including requirements tied to government contracts.

Responsibilities

• Administer and maintain ServiceNow SAM Pro system, including normalization, rationalization, entitlements, contracts, software models, and governance of Application Services and Service Offerings.
• Ensure software license compliance by monitoring usage, managing entitlements, and supporting internal and third-party vendor audits.
• Develop and maintain governance policies, data standards, asset owner training materials, and application CI relationship mappings.
• Manage software asset lifecycle activities, from request and procurement support through deployment tracking, maintenance, and retirement.
• Identify cost-saving opportunities through license harvesting and optimization of unused or underutilized software.
• Partner with procurement and stakeholders on vendor management, including contract negotiations, renewals, and maintenance agreements.
• Provide guidance to business units regarding software licensing requirements.
• Participate in implementation and enhancement of ITAM tools and automation initiatives.

Requirements

• U.S. citizenship is required due to Department of Defense restrictions.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience.
• ITIL v4 Foundations OR CSAM, CITAM certification.
• 3 or more years of experience in Software Asset Management, IT Asset Management, IT Operations, Procurement, or related field.
• Demonstrated experience administering Software License/Asset Management platforms (i.e., ServiceNow Discovery/SAM Pro).
• Solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
• Strong communication skills with ability to explain technical concepts to non-technical customers/asset owners.
• Strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.

Qualifications

• Minimum qualifications include U.S. citizenship due to Department of Defense restrictions.
• Must have a Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience.
• Must have ITIL v4 Foundations OR CSAM, CITAM certification.
• Must have 3 or more years of experience in Software Asset Management, IT Asset Management, IT Operations, Procurement, or related field.
• Must have demonstrated experience administering Software License/Asset Management platforms (i.e., ServiceNow Discovery/SAM Pro).
• Must have solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
• Must have strong communication skills with ability to explain technical concepts to non-technical customers/asset owners.
• Must have strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.

Skills

• Administer and maintain ServiceNow SAM Pro system.
• Ensure software license compliance.
• Develop and maintain governance policies.
• Manage software asset lifecycle activities.
• Identify cost-saving opportunities.
• Partner with procurement and stakeholders on vendor management.
• Provide guidance to business units.
• Participate in implementation and enhancement of ITAM tools and automation initiatives.

Benefits

• Base pay range: $75,000 ~ $90,000.
• Performance bonus and/or merit increase opportunities.
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately).
• Competitive paid time off.
• Health insurance, dental insurance, and telehealth services start DAY 1.
• Professional and Leadership Development Programs.

Pay

$75,000 ~ $90,000

Schedule

Hybrid work and collaboration, living within the state of Wisconsin. Employees within 45 miles of WPS Headquarters will be expected to be able to work in office 2 days a week on a regular basis. As a secondary consideration, remote work is offered in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin.

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture

This position may from time to time provide support to federal health care programs and other governmental or regulated industries. In accordance with law and/or contractual requirements, individuals in this role are or may be subject to all applicable federal regulations, agency contract requirements, and WPS internal policies, including but not limited to standards for data security, privacy, confidentiality, and program integrity.