IT Site Analyst

About the role

You will be part of a team that provides technology support to 1175+ residents and 710+ staff at our Seabrook Senior Living Community. Every day onsite, you will walk the campus to provide technical support to our residents and employees, handle equipment, perform assigned project work, and collaborate with your teams. You will be on-call for occasional after hours planned and unplanned events.

Responsibilities

• Managing the lifecycle of desktops, laptops and phone systems while applying required security controls
• Troubleshooting networking issues to various endpoints
• Handling customer complaints with patience
• Training users on how to use technology
• Taking ownership of issues and driving issues to resolution independently
• Working in collaboration with team members, customers and vendors

Requirements

To succeed in this role, you should enjoy collaborating closely with a diverse group of individuals, including residents, staff, and corporate partners, to deliver comprehensive technical support. We work with a variety of technologies and systems, and we'll provide training to help you master them.

Qualifications

• Fully onsite, with occasional travel to other Erickson Senior Living locations
• Experience managing the lifecycle of desktops, laptops and phone systems while applying required security controls
• Experience troubleshooting networking issues to various endpoints
• Experience handling customer complaints with patience
• Experience training users on how to use technology
• Experience taking ownership of issues and driving issues to resolution independently
• Experience working in collaboration with team members, customers and vendors

Skills

Enjoy collaborating closely with a diverse group of individuals, including residents, staff, and corporate partners, to deliver comprehensive technical support. Experience managing the lifecycle of desktops, laptops and phone systems while applying required security controls. Experience troubleshooting networking issues to various endpoints. Experience handling customer complaints with patience. Experience training users on how to use technology. Experience taking ownership of issues and driving issues to resolution independently. Experience working in collaboration with team members, customers and vendors.

Benefits

We offer a comprehensive benefits package to include: Medical, dental, and vision insurance On-site employee health and wellness center Paid sick time, personal leave, and vacation days 401(k) with contribution opportunities

Pay

Commensurate with experience ranging from $65-70k annually

Schedule

Full-time, fully onsite, with occasional travel to other Erickson Senior Living locations