IT Site Analyst

About the role

Join our team as an IT Support Analyst at Ann's Choice by Erickson Senior Living. Provide on-site technology support to residents and staff, assist with technical issues, handle equipment, and collaborate with your team while being on-call for occasional after-hours events.

Responsibilities

• Act as the key liaison between the IT department and community or corporate locations to ensure effective communication and support.
• Provide Tier 2 technical support for various devices, including computers, tablets, phones, point-of-sale systems, printers, and network applications.
• Support information security initiatives by educating customers, identifying compliance concerns, and mitigating identified risks.
• Engage with staff and business partners regularly to address unmet technology needs and identify improvement opportunities.
• Take a leadership role in onsite support projects and assist project teams with business and IT initiatives.
• Manage the IT asset lifecycle, including procurement, deployment, tracking, maintenance, sanitization, and disposal.
• Provide support through Erickson Resident Computer Services (ERCS), community computer clubs, and resident computer labs while maintaining relationships with service vendors.

Requirements

• Minimum 3 years of relevant experience; education will be considered in lieu of experience.
• Job-related technical certifications such as CompTIA A+ are strongly preferred.
• Ongoing pursuit of certifications is considered evidence of continuous learning.
• CompTIA A+ certification required within 6 months of employment.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Ability to work flexible hours, including evenings and weekends.

Skills

• Strong problem-solving and customer service skills.
• Proficient in Microsoft Office Suite and other relevant software.
• Experience with network administration and troubleshooting.
• Excellent communication and interpersonal skills.

Benefits

• Medical, dental, and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
• PTO plans, PLUS company-paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401(k) for all team members 18 and over with a company 3% match.
• Onsite medical centers providing wellness visits and sick care for all team members over 18 years of age.
• Free access to our on-site Team Member Health and Well-Being Centers, plus Well-Being programs, tools, and resources for you and your immediate family members.
• Education assistance, certification reimbursement, and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones.
• Growth opportunities as we open new communities and expand on our existing ones!

Pay

$63,000/year, commensurate with experience.

Schedule

Flexible schedule to accommodate on-site support and occasional after-hours events.