IT Site Administrator

Sonnax Transmission Company, part of the global industrial organization Marmon Holdings—backed by Berkshire Hathaway—focuses on making a positive impact through diverse learning and working opportunities. The Associated Parts Platform is a collective of leading businesses delivering innovative solutions for the automotive aftermarket industry, including emissions systems, drivetrain components, ride control, electronics, and transmission technologies. This role supports a multi-site, multi-brand organization undergoing a major technology transformation to unify systems, processes, and data into a cohesive enterprise operating model.

About the role

The IT Site Administrator serves as the primary on-site technical resource and the face of IT for the facility. This role provides hands-on support to end users, maintains local technology infrastructure, ensures system uptime, and partners closely with local leadership and central IT Operations for deployments, upgrades, and corporate IT initiatives. The position ensures compliance with security standards and delivers a consistent, secure, and high-quality IT experience.

Responsibilities

• End User & Desktop Support
  • Serve as the first line of on-site technical support for all local users, escalating appropriately to central IT teams.
  • Install, configure, and troubleshoot endpoints, peripherals, printers, handheld devices, and shop-floor technology.
  • Deliver an excellent customer experience through fast, effective, and friendly support.
• Infrastructure & Operations Support
  • Act as the on-site technical hands for servers, network equipment, wireless systems, security cameras, and access control.
  • Assist central Infrastructure & Operations teams with maintenance, upgrades, patching, and hardware replacements.
  • Perform routine health checks on essential systems and environmental monitoring equipment.
• Project Execution
  • Support major IT projects such as ERP migrations, application deployments, hardware refreshes, wireless upgrades, and security initiatives.
  • Participate in process mapping and continuous improvement efforts to enhance efficiency and user experience.
  • Document site-specific system information, procedures, floor plans, cabling diagrams, and inventory.
• Security & Compliance
  • Maintain compliance with corporate IT security standards and participate in security audits and risk assessments.
  • Assist in responding to security events, user access requests, and local compliance activities.
  • Enforce endpoint management, MFA, patching, and acceptable-use policies at the site.
• Site Ownership
  • Maintain the site’s hardware inventory, asset tracking, and lifecycle documentation.
  • Develop strong relationships with local managers and employees to anticipate needs and proactively resolve issues.
  • Provide after-hours, on-call, or weekend support as required by site operations.

Requirements

• Education & Experience
  • Two- or four-year degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience accepted.
  • 3–5 years of hands-on experience in technical support, systems administration, or IT field services.
  • Experience supporting manufacturing, warehouse, or distribution environments is a strong plus.
• Technical Skills
  • Proficiency with Windows workstations, endpoint management, device imaging, and patching.
  • Familiarity with networking fundamentals (switches, firewalls, Wi-Fi, VLANs, VPN).
  • Experience administering Microsoft 365, Azure AD, and common enterprise applications.
  • Hands-on experience maintaining servers, backup devices, UPS systems, and VoIP phones.
  • Knowledge of SQL, virtualization (VMware/Hyper-V), cloud services (Azure/AWS), and security tools preferred.
  • Ability to diagnose hardware issues, replace components, and perform physical setup of equipment.
• Soft Skills
  • Strong communication, documentation, and customer service skills.
  • Ability to work independently with minimal supervision in a fast-paced environment.
  • Excellent problem-solving skills and a proactive mindset.
  • Comfortable balancing day-to-day support with participation in longer-term projects.
• Physical Demands
  • Ability to lift and move equipment up to 50 lbs (servers, UPS devices, switches, etc.).
  • Comfortable climbing ladders, crawling under desks, or accessing tight spaces as needed.
  • Dexterity to use tools, operate computers, and configure hardware safely.
  • Use of appropriate Personal Protective Equipment (PPE) in designated environments.

Benefits

• Competitive compensation and full benefits package.
• Strong culture of collaboration, professional respect, and continuous improvement.
• Opportunities to advance into Systems Administration, Network Engineering, Cybersecurity, or IT Operations leadership roles.
• Exposure to enterprise technologies, cross-functional project work, and modern IT architectures.
• Continuous skill development supported by industry certifications and training programs.
• Opportunity to make a daily impact supporting a dedicated team in a dynamic, hands-on environment.