IT Service Technician

Position Summary

The IT Technician is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for Windows-based computers and servers. This role provides on-site and remote technical support to clients, ensuring systems remain secure, reliable, and operating at peak performance.

Key Responsibilities

• Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2016/2019/2022/2025)
• Perform routine maintenance including updates, patching, and system health checks
• Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues
• Respond to support tickets and provide timely resolution to end-user issues
• Install, configure, and deploy hardware, software, and peripherals
• Document all service activity, solutions, and client interactions in the ticketing and documentation systems
• Aid with onboarding/offboarding of users and devices
• Support cybersecurity best practices including endpoint protection and patch management

Requirements

• 1+ years of experience in IT support or a similar technical role
• Strong working knowledge of Windows 11 and Windows Server environments
• Familiarity with Active Directory, DNS, DHCP, and Group Policy
• Basic networking knowledge (TCP/IP, VPNs, switches, routers)
• Excellent problem-solving and customer service skills
• Valid driver's license and ability to travel to client sites

Preferred

• CompTIA A+, Network+, or Microsoft certification
• Experience with Microsoft 365 administration
• Familiarity with remote support tools and PSA/RMM platforms
• Powershell scripting experience

Physical Requirements

• Ability to lift and move computer equipment up to 50 lbs
• Reliable transportation for on-site client visits

Location & Schedule

Location: Baton Rouge, LA
Schedule: Monday – Friday, 8:30 AM – 5:00 PM

Employment Type & Availability

Employment Type: Full-time
Availability: Immediate

Salary

Salary is based on experience and training.