IT Service Technician

About the role

The IT Technician is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for Windows-based computers and servers. This role is on-site at the client location. Provides assistance and training to users as needed to ensure they can operate system effectively. On-call as needed to assist with issues, outages and other items. Attends staff meetings, takes notes on IT related issues and works with AME or follows up on items. Location: Baton Rouge, LA. Employment Type: Full-time. Availability: Immediate.

Responsibilities

• Focal point for on-site IT related issues, tracks issues, and provides updates to staff; project oversight of all items IT related.
• Diagnose and repair Windows desktops, laptops, and servers (Windows Server 2022/2025)
• Perform routine maintenance including updates, patching, and system health checks
• Manage printers and lease agreements with vendors for printers, copiers, other devices
• Troubleshoot network connectivity, Active Directory, and Microsoft 365 issues
• Respond to support tickets and provide timely resolution to end-user issues
• Install, configure, and deploy hardware, software, and peripherals
• Document all service activity, solutions, and client interactions in the ticketing and documentation systems
• Assist with onboarding/offboarding of users and devices
• Manage on site PBX and telecommunication systems.