IT Service Technician

About the role

As an IT Service Technician for Prime Controls, you will support the day‑to‑day business functions of Prime Controls’ employees as it pertains to using hardware, software, and systems.

Responsibilities

• Prepare laptops and cell phones for issuance to employees according to Prime IT standards and processes.
• Respond to, triage, and resolve requests and incidents within the IT ticketing system.
• Provide training and orientation to new and existing employees on Prime IT resources, including hardware and applications.
• Maintain an orderly work area and assist in keeping common/storage areas organized.
• Receive and process incoming shipments addressed to IT.
• Deliver outstanding customer service to colleagues to help maximize productivity.
• Arrive on time, maintain personal hygiene, and dress in business‑casual attire.
• Participate in a rotating on‑call schedule to monitor and respond to IT requests outside regular business hours.
• Travel limitedly (less than 10%) to provide direct support to branch offices and job sites.

Requirements

• High school diploma or equivalent.
• Intermediate knowledge of the Microsoft productivity suite.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Previous IT help‑desk experience.
• Extensive customer service experience.

Benefits

• Health, dental, and vision coverage.
• Flexible Spending Account(s).
• Generous paid time off.
• Numerous culture events.
• Employee Stock Ownership Plan (ESOP).
• 401(k) matching and more.

Work Environment & Physical Demands

Physical requirements and work environment expectations vary by position. Roles at Prime Controls may involve moderate noise, occasional exposure to outdoor weather conditions, and, depending on the role, work at heights or around airborne particles and electrical components. Physical activities may include standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, or crawling, as well as the use of hands, arms, and voice communication. Some roles may require lifting and/or moving up to 50 pounds. Vision requirements may include close vision, distance vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.