IT Service Management and Operations Director

Seeking a Director, ServiceNow ITSM/ITOM to lead ServiceNow consulting engagements.

Responsibilities

• Lead client implementations across multiple workstreams, from planning to post-support.
• Provide strategic architectural guidance aligned with client goals and industry standards.
• Mentor teams and clients on ServiceNow operations, upgrades, and development.
• Utilize technical expertise to stay current with platform enhancements and engage stakeholders on project roadmaps.
• Drive business development activities, including proposals and client relationship management.
• Oversee solution development within ServiceNow, ensuring responsiveness to market needs.
• Foster team growth, continuous improvement, and system efficiencies.
• Build and maintain strong client relationships and internal networks to leverage firm capabilities.

Qualifications & Skills

• Minimum eight years of recent ServiceNow technology consulting experience, managing system integration projects.
• Bachelor’s degree in a relevant field.
• Preferred certifications: ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Proven success leading five or more ServiceNow projects with strategic alignment.
• Strong analytical, problem‑solving, and presentation skills, with the ability to communicate complex technical concepts to diverse audiences.
• Ability to work independently and lead teams effectively.