IT Service Desk Technician I

About the role

The IT Service Desk Technician I at Switch provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and access issues, following established procedures, and escalating issues when needed. This is an on-site role based in Las Vegas.

Responsibilities

• Provide first-level technical support by phone, ticketing system, and remote tools
• Troubleshoot common Windows, email, hardware, and application issues
• Monitor the help desk queue and resolve tickets based on priority and order received
• Escalate issues that fall outside documented procedures or access levels
• Set up and deploy workstations, peripherals, and standard software
• Create, modify, and disable user accounts in Active Directory
• Aid with employee onboarding and offboarding IT tasks
• Document issues, resolutions, and internal procedures in the ticketing system

Requirements

• Basic experience supporting Windows desktop environments
• Familiarity with Active Directory user and computer management
• Experience using a help desk ticketing system
• Ability to troubleshoot common PC hardware and software issues
• CompTIA A+ certification required
• Additional certifications such as Network+, Security+, ITIL, or Microsoft are a plus

Qualifications

• Valid driver’s license and reliable transportation for on-site work
• 0–2 years of experience in an IT support or help desk role

Skills

• Strong communication skills
• Pays attention to detail
• Works well as part of a support team
• Consistent, reliable customer service

Benefits

• Generous benefits package

Pay

• Competitive salary

Schedule

• Full-time position