IT Service Desk Technician I

About the role

The IT Service Desk Technician I position at Eisenhower Health is dedicated to providing quality and rapid 24x7 technical support to our workforce, affiliates, and patients. The primary responsibility is to assist end-users with basic IT issues, troubleshoot hardware and software problems, and escalate complex issues to higher-level technicians.

Responsibilities

• Assist end-users with basic IT issues
• Traverse and resolve hardware and software problems
• Escalate complex issues to higher-level technicians

Requirements

• Passion for Information Technology
• Exceptional communication skills
• Strong problem-solving abilities

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 1 year of relevant IT support experience

Skills

• Proficient in Windows operating systems
• Knowledgeable in common IT tools and software
• Ability to work independently and as part of a team

Benefits

• Flexible schedule
• Health insurance coverage
• Employee discounts

Pay

• $20.00 per hour

Schedule

• Rotating shifts including evenings, weekends, and holidays