IT Service Desk Technician

Essential Functions

• Serve as the initial point of contact for employee support requests in person, by phone, and through the Service Desk ticketing system.
• Troubleshoot, research, and resolve hardware, software, application, printer, peripheral, and network-related issues; document solutions for future reference.
• Install, configure, maintain, and upgrade desktops, laptops, printers, software, and related end-user technology.
• Affiliate with the maintenance of servers, Ethernet networks, cabling, and other IT infrastructure, equipment, and systems.
• Follow standard Service Desk procedures, accurately log and track requests, maintain ownership of issues, and ensure timely resolution or escalation.
• Communicate technical information clearly to non-technical users and advise employees on appropriate courses of action.
• Collaborate with vendors and internal IT teams to resolve issues, support product enhancements, and assist with major system changes, network redesigns, and systems integrations.

Requirements

• Associate degree and/or relevant professional IT certification, such as CompTIA or Google IT Support.
• Ability to build rapport with employees and gather clear, accurate details about technical issues.
• Familiarity with Microsoft Office, Windows 11, ticketing systems, internal documentation platforms, and remote management tools.
• Strong interpersonal and communication skills, including the ability to explain technical information to non-technical users.
• Ability to organize resources, manage priorities, and follow through on assigned tasks.
• Ability to learn, install, configure, and maintain various computer hardware and software systems.
• Passion for technology, eagerness to learn, and a growth-oriented mindset focused on continuously developing technical skills and advancing within the IT field.

Physical Requirements

• Ability to lift and transport equipment up to 50 lbs.
• Comfort working on ladders, in ceilings, under tables, and in various room setups.

Pay

The expected hourly rate for this position is $23 - $28 an hour.