IT Service Desk Technician

Job Overview

Hybrid: Onsite Cadence - The first week for training, and various Fridays, but not every Friday. Equipment to be Provided

Essential Functions

• Provides technical advice, guidance and formal or informal training to customers using hardware and software programs.
• Helps colleagues troubleshoot and restore service or gather and document information for next level support.
• Helps perform root cause analysis and develop checklists for typical problems.
• May assist in recommending procedures and controls for problem prevention.
• Contributes to maintenance of knowledge database and call tracking database to enhance quality of problem resolution.
• May request procedures (or changes to procedures) for problem prevention and control.
• Works in a team setting, sharing information and assisting others with calls.

Pay and Benefits

• The pay range for this position is $17.00 - $18.00
• *Medical, Dental, and Vision Benefits Offered from Day One*

About the Role

This is a Contract to Hire position based out of Grand Rapids, MI. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Qualifications

• 1–2 years of IT Service Desk experience Required

Skills

Not specified

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Hybrid: Onsite Cadence - The first week for training, and various Fridays, but not every Friday.

Contact Information

If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@teksystems.com

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.