IT Service Desk Technician

Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Among some of the earliest innovators in the field of driverless technology, Forterra focuses on building systems that protect front-line soldiers and enable civilian workers in the industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, harnessing the technology for asymmetric warfare in critical conditions.

About the role

The Forterra Enterprise Services team seeks a highly skilled, customer-focused IT Support Technician to join our growing team. This role requires strong technical depth across Linux, Windows, macOS, and Microsoft 365, along with the ability to troubleshoot independently and automate where possible. You’ll serve as a go-to technical resource for issues, contribute to system improvements, and help drive a best-in-class support experience. Ideal candidates bring experience from high-performance environments such as major tech companies or fast-growing startups.

As our IT Support Technician, you will handle support issues directly and escalate where appropriate. You will be the first friendly face to help users with a multitude of requests spanning many disciplines and technologies. This is a great opportunity to build both social and technical skills as you solve large and small issues that together allow smooth day-to-day activity at Forterra.

Responsibilities

• Provide Tier 1 support across Linux, Windows, and macOS environments
• Own support issues and drive them to efficient resolution with strong root-cause analysis
• Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency
• Support onboarding, access control, and user lifecycle management
• Assist with AV setup, endpoint deployment, and hardware troubleshooting
• Maintain asset management and operational documentation
• Collaborate closely with IT leadership to enhance processes, reliability, and user experience

Requirements

• 3+ years in an IT Service Desk or technical support role
• Proficiency with Linux administration and debugging (user management, system logs, networking, package management)
• Experience with one or more service management platforms (Jira, ServiceNow, etc.)
• Strong scripting or automation experience (PowerShell, Bash, etc.)
• Excellent customer service skills and a positive, solutions-driven attitude
• Ability to thrive in fast-moving or high-growth environments

Skills

• Networking experience (Cisco, Juniper, Palo Alto)
• Experience in a start-up or rapid-scale environment
• Demonstrated ability to improve processes and contribute to a collaborative, high-standards team culture

Pay

US Salary Range: $75,000–85,000

Benefits

• Premium healthcare benefits: three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents
• Basic life/AD&D, short- and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents
• Extremely generous company holiday calendar, including a winter break in December
• Competitive paid time off (PTO) offering 20 days accrued per year
• A minimum of 7 weeks fully paid parental leave for birth/adoption
• $9k annual tuition reimbursement or professional development stipend
• Fully stocked beverage refrigerators with a variety of drinks
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%
• Equity in Forterra included in most full-time, high-demand roles

This position may require eligibility to obtain and maintain a U.S. security clearance.