IT Service Desk Support Staff - Learn and Earn Program (Multiple Vacancies)

Middlesex Community College (MCC), established in 1970, provides access to affordable education for a diverse community from all ethnic backgrounds and identities, preparing individuals for success and lifelong learning. We promote academic excellence, provide workforce development opportunities, and empower all learners to become productive and socially responsible members of our local and global communities. The College offers a broad range of services to attract, reward, and retain talented faculty and staff, fostering a culture of inclusion where employees feel supported and empowered to serve our diverse student population.

About the role

The IT Service Desk Support Staff are information technology professionals who provide onsite telephone, email, and in-person support for the Technology Center Service Desk to a diverse community of technology users on the College's Bedford and Lowell Campuses. These positions are ideal for Middlesex Community College students seeking to start a career in Information Technology and are funded through the Biotechnology Learn and Earn Grant.

Responsibilities

• Deploy, configure, install, and provide ongoing support for HP and Apple computers, virtual desktops, and mobile devices.
• Assist with peripheral equipment such as printers, scanners, and projectors.
• Provide onsite support at the Service Desk Walk-In Support Centers.
• Deliver and support classroom technology for events and conferences.
• Install new and upgraded operating systems and software.
• Offer technical assistance on hardware, software, and MCC-related accounts.
• Manage Service Desk tickets and Media setup calendars.
• Proactively manage antivirus software and address emergent threats.
• Review Security Operations Centre (SOC) documents and assess vendor risk.
• Assist the Information Security Officer (ISO) with all information security-related tasks.
• Craft engaging newsletters to enhance cybersecurity awareness across the college campus.

Requirements

• Enrollment in an MCC program such as IT Support and Networking, Cybersecurity Operations, or Advanced Cybersecurity Operations.
• Completion of ITC 111, ITC 281, NST 231.
• Basic knowledge of Windows, iOS, HP, Android, and Macintosh computers.
• Proficient in using mobile technology, basic software, and internet skills.

Qualifications Acquired On The Job

• Knowledge of MCC's rules, regulations, policies, and procedures.
• Application of effective general principles to specific conditions.
• Enhanced customer service and interpersonal skills.

Pay

$25.00 per hour in accordance with MCC Part-Time Wage Schedule.

Schedule

18.5 hours per week; schedule to be determined upon hire. Expected start date: August/September 2026.