IT Service Desk Support Technician

Contract IT Service Desk Support Technician Location: Mobile, AL (100% Onsite) Duration: 3-Month Contract with Potential for Full-Time Conversion Join a fast-paced healthcare technology environment supporting a major workstation refresh and end-user technology deployment initiative. This is an excellent opportunity for an IT support professional who enjoys hands-on technical work, desktop deployments, and delivering exceptional customer service. What You'll Do Configure, image, and deploy 60–80 desktop and laptop systemsPerform workstation setup, software installation, and basic system configurationTransfer user data from legacy devices to new systemsInstall and support Microsoft Office, Citrix, printers, and related peripheralsTroubleshoot Tier 1 issues involving hardware, monitors, keyboards, mice, phones, and connectivityMaintain clean, organized workstation installations with proper cable managementDocument and manage support requests using ServiceNowProvide basic end-user guidance during equipment rollouts and installations What We're Looking For Experience with desktop, laptop, or workstation deployments in a professional environmentFamiliarity with Active Directory user administration and account supportKnowledge of Microsoft Office, Citrix, and printer installationsStrong troubleshooting skills for common hardware and peripheral issuesAbility to manage repetitive technical tasks efficiently while maintaining attention to detailExcellent communication, customer service, and organizational skills This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable enterprise experience while contributing to a high-visibility technology rollout project.