IT Service Desk Specialist (Third Shift)

What Will You Be Doing?

• Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
• Demonstrate qualities representative of A&F’s unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
• Support retail operations by providing coaching and guidance to store associates
• Troubleshoot problems to resolution or escalate when necessary
• Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources
• Fulfill hardware and software requests by coordinating and completing configuration and installation
• Perform end-user training as it regards assistance with supported applications and services

What Do You Need To Bring?

• BA/BS Degree or related experience
• Excellent customer service skills
• Hard working, reliable, and dependable
• Ability to work within a team environment, sharing workload and responsibilities
• Quick to adapt and eager to learn
• Effective verbal, phone, written, and interpersonal communication skills
• Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required
• Familiarity with mobile device hardware and operating systems (iOS/Android)

About the Role

The Abercrombie IT Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie’s core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents.

Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service.

This position is for our Third Shift and will require overnight and weekend work.