IT Service Desk Specialist

Service Desk Specialist

The Service Desk Specialist will install and maintain desktops, laptops, and peripheral hardware and software. Responsibilities include following standard operating procedures for software/hardware installation and configuration, providing excellent customer service by supporting end-users and coordinating with other departments and team members to resolve issues in a timely and efficient manner. The role also involves updating and installing software to keep all workstations in compliance with the company security standards, managing assets of all workstations and software installs, and completing paperwork in a timely manner. Additional tasks may include special assignments, responsibilities, or projects, supporting computing devices, networking, telecom, and software packages used by local business units.

Requirements

• Minimum of High school diploma and 4 years of experience in desktop support area
• Exceptional communication skills, verbal and written
• Experience working with all levels of staff
• Understanding of PC technical support, remote communications, local area and wireless networking, operating systems, software installation and configuration
• Strong technology troubleshooting skills with the ability to resolve complex PC/Network technology issues
• Configuration and set up of all software and any other hardware device connected to the PC
• Schedule and maintain software upgrades/updates as appropriate on all PC systems
• Networking / Telecommunication concepts and data cabling and patching skills desired
• Previous experience in desktop hardware and software support
• Experience installing and reloading applications and Microsoft Windows operation system on desktop and laptop computers
• Preferred experience and familiarity with Microsoft Exchange, Outlook and Office, LANDesk, Service Desk ticketing system, Telecom (Shoretel), Video Conferencing, Virtual Machine (Vsphere), and ITIL

Pay

The compensation range for this position is $28.00 - $37.00 per hour. Actual compensation will vary based on factors including experience, skills, qualifications, location, education, and business needs. This position may also be eligible for additional bonuses, where applicable.