IT Service Desk Specialist

About the role

We’re looking for an IT Service Desk Specialist who is eager to learn, loves technology, and enjoys helping others. You’ll be the first point of contact for employees across the company, providing excellent in-person and remote support while gaining exposure to a broad range of IT systems and tools.

Responsibilities

• Provide excellent customer service by responding to IT support requests via ticketing system, chat, email, and in-person.
• Troubleshoot issues across macOS and Windows laptops, productivity applications, and collaboration tools (Google Workspace, Slack, Zoom, etc.).
• Set up, deploy, and manage computers and peripherals for new hires and existing employees.
• Help maintain and improve IT processes and documentation to make the team more efficient.
• Manage access requests and accounts across business systems.
• Support office technology such as networking (Ubiquiti), AV setups, and conference rooms.
• Contribute to IT asset management and inventory tracking.
• Provide one-on-one and small-group training on applications and IT best practices.
• Assist with IT projects, system upgrades, and security initiatives as needed.

Requirements

• 6+ months of experience or training in IT support, help desk, or a related role.
• Strong communication skills, both written and verbal, with the ability to explain technical issues clearly.
• Familiarity with macOS (primary environment) and Windows; Linux experience a plus.
• Comfort with common collaboration and productivity tools (Zoom, Google Workspace, Slack, M365).
• Exposure to or interest in tools like Jamf MDM, Ubiquiti Networking, AWS, GitLab, HashiCorp Vault.
• Reliable, responsible, and organized; you follow through on commitments and adjust when plans change.
• Curious and eager to learn, with the ability to use resources creatively to solve problems.

Qualifications

We want to hear from you at PathAI, where we look for individuals who are team players, willing to do the work no matter how big or small it may be, and passionate about everything they do. If this sounds like you, even if you may not match the job description to a tee, we encourage you to apply. You could be exactly what we're looking for.

Skills

• Excellent customer service skills.
• Technical troubleshooting abilities.
• MacOS and Windows proficiency.
• Collaboration and productivity tool familiarity.
• IT asset management and inventory tracking.
• Training and mentoring skills.
• Problem-solving and creative resource use.

Benefits

At PathAI, we offer a dynamic and supportive work environment, professional development opportunities, and competitive compensation packages. We also provide a comprehensive benefits package including health insurance, retirement savings plans, and paid time off.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Full-time position with flexible working hours to accommodate your needs.